According to the lender who's training me to replace her when she retires:
(No, I haven't done any of these, but I sure wanted to!)
- I may not tell a customer that he's a waste of skin and shouldn't bother to apply for a loan.
- I may not tell a customer who's attempting to negotiate rates that "this is what we're offering, take it or GTFO."
- When Customer1 relates the story of how Customer2 lost $1000 cash that he had just picked up from the bank, I cannot give him details from my POV, knowing that I waited on Customer2. (Privacy laws forbid it.)
- Nor can I say that I think Customer2 is an idiot.
(No, I haven't done any of these, but I sure wanted to!)
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