So as some of you might know, there have been a number of contradictions going on at this shit hole McDonald's that I work at(been there 2 months). Anyways, I was supposed to work 4pm-11pm tonight. I worked on the grill from 4pm-8pm and took my break from 8pm-8:30pm. Well, when I came back the shift manager wanted me to go to 2nd window drive thru. Now before I start the story of what happened, please read this thread if you haven't to get some background information about the problems I've been having with the runners in drive thru:
http://www.customerssuck.com/board/s...ad.php?t=21088
// Start
Me: Mi
SM = shift manager
AM = 2nd assistant manager
GM: General manager(not present, he's on vacation)
NOTE: SM is also the manager that said that crew members weren't allowed to eat in the dining room. This was explained in this thread:
http://www.customerssuck.com/board/s...ad.php?t=21493
When I got to the window, the person was waiting for their drinks, so I give them their drinks. SM was my runner. The person ordered a McChicken, a fish sandwich, and 2 medium fries. This car's time was already up to 300 seconds, so I assumed that SM already knew what the person ordered, especially since there was only a few items. What do I do? I push the "serve" button because I'm thinking "Oh great, better push the serve button so the runner doesn't get mad at me", as explained in 1st link above. So I go ahead and do it, AND:
SM: Terry, don't do that, you have to wait until you have the entire order at the window.
Me: Alright.
So I finally hand out the person's food and the next person drives up. I hand them their drinks. Now, when an order first comes on the screen, there is a green box around it. Until you take that box off, you cannot serve the order, it won't let you. There's another button which is green that you push to take that box off. Nobody had taken it off yet, even though this person's time was 350 seconds. I went ahead and pushed it AND:
SM: Terry, I told you not to do that(no she didn't, this is something completely different).
Me: I just took the green box off so it would be ready to serve.
SM: You're not allowed to do it until you have the order. It's a rule and I'm showing you the right way. You HAVE to follow the rules.
Me: Oh, okay, well more people need to follow the rules then because every time I'm the drive thru server, the runner gets mad at me if I don't serve it quicker than 20 seconds.
SM: I don't care about what the other runners tell you, just do it the way I tell you.
Me: Well, the runners are always getting mad at me when I follow the rules and that's creating a hostile working environment for me. If a manager sees this happening, then they need to speak to the runner and tell them not to.
I guess she saw this as telling her how to do her job, aka "bossing her around".
SM: Look, if you're not going to do what I'm telling you to do, then you can just leave!
*Thinks to myself "Um, did I say I wasn't going to do what you told me to do?"*
Me: See, you're getting mad at me because I'm trying to set things right. People keep getting mad at me no matter which way I do this or that. I'm going to talk to GM about how people aren't following the rules.
Apparently she saw this as a threat, SOOOOOOOO:
SM: Get out.
Me: What for?
SM: Get out now. I'm sending you home.
Me: I'm just doing what you're telling me, could I have an explanation.
AM: Terry, she's sending you home, so just go. I don't want you to come back until GM comes back from vacation(which is TUESDAY).
Me: I'm scheduled to work tommorrow.
AM: No, you can just wait until GM comes back.
Me: What?! This is crazy. I'm trying to do things the right way, in yet I still got people getting mad at me, and now you're telling me I can't come back until Tuesday.
SM: Why aren't you leaving? Do I have to call the cops to get you to leave?
Me: No, I'll leave, I just would like an explanation.
AM: She's the one in charge right now, and that's all that matters, so just go.
Me: Ok fine, I'll be back up here Tuesday to talk to GM.*Walks out*
// End
So anyways you must be thinking I'm pretty pissed off right now. Yes, I am very pissed off! What the fuck are they doing taking away all my hours like that?! I have made my decision that both SM and AM teamed up against me. All I was doing was expressing my opinion about how things were going on, which as an employee, I am certainly allowed to do! There's even a sheet of paper in the break room that states "We encourage employees, both new and current, to provide any feedback about store operations".
I see their teaming up against me as a retaliation. These managers have decided to take it upon themselves to create even more hostility for me. Not to mention, AM is the manager who makes the schedule for crew members, so I'm thinking there's a chance she might use it against me and take away my hours.
Why the fuck can't managers get the hint that EXPRESSION OF OPINION alone is not something to hold against an employee?! Fuck, I could could say "I think McChicken should have mustard instead of mayo" and I should still be free from hostility! If you see me putting mustard instead mayo on it, THEN you have something against me, but until then, shut the fuck up.
You can bet your bottom dollar that these 2 managers are in direct violation of McDonald's policies and when GM gets back on Tuesday, I'm gonna have some HELL to raise, and I will EXPECT some consequences to be taken against them!
http://www.customerssuck.com/board/s...ad.php?t=21088
// Start
Me: Mi
SM = shift manager
AM = 2nd assistant manager
GM: General manager(not present, he's on vacation)
NOTE: SM is also the manager that said that crew members weren't allowed to eat in the dining room. This was explained in this thread:
http://www.customerssuck.com/board/s...ad.php?t=21493
When I got to the window, the person was waiting for their drinks, so I give them their drinks. SM was my runner. The person ordered a McChicken, a fish sandwich, and 2 medium fries. This car's time was already up to 300 seconds, so I assumed that SM already knew what the person ordered, especially since there was only a few items. What do I do? I push the "serve" button because I'm thinking "Oh great, better push the serve button so the runner doesn't get mad at me", as explained in 1st link above. So I go ahead and do it, AND:
SM: Terry, don't do that, you have to wait until you have the entire order at the window.
Me: Alright.
So I finally hand out the person's food and the next person drives up. I hand them their drinks. Now, when an order first comes on the screen, there is a green box around it. Until you take that box off, you cannot serve the order, it won't let you. There's another button which is green that you push to take that box off. Nobody had taken it off yet, even though this person's time was 350 seconds. I went ahead and pushed it AND:
SM: Terry, I told you not to do that(no she didn't, this is something completely different).
Me: I just took the green box off so it would be ready to serve.
SM: You're not allowed to do it until you have the order. It's a rule and I'm showing you the right way. You HAVE to follow the rules.
Me: Oh, okay, well more people need to follow the rules then because every time I'm the drive thru server, the runner gets mad at me if I don't serve it quicker than 20 seconds.
SM: I don't care about what the other runners tell you, just do it the way I tell you.
Me: Well, the runners are always getting mad at me when I follow the rules and that's creating a hostile working environment for me. If a manager sees this happening, then they need to speak to the runner and tell them not to.
I guess she saw this as telling her how to do her job, aka "bossing her around".
SM: Look, if you're not going to do what I'm telling you to do, then you can just leave!
*Thinks to myself "Um, did I say I wasn't going to do what you told me to do?"*
Me: See, you're getting mad at me because I'm trying to set things right. People keep getting mad at me no matter which way I do this or that. I'm going to talk to GM about how people aren't following the rules.
Apparently she saw this as a threat, SOOOOOOOO:
SM: Get out.
Me: What for?
SM: Get out now. I'm sending you home.
Me: I'm just doing what you're telling me, could I have an explanation.
AM: Terry, she's sending you home, so just go. I don't want you to come back until GM comes back from vacation(which is TUESDAY).
Me: I'm scheduled to work tommorrow.
AM: No, you can just wait until GM comes back.
Me: What?! This is crazy. I'm trying to do things the right way, in yet I still got people getting mad at me, and now you're telling me I can't come back until Tuesday.
SM: Why aren't you leaving? Do I have to call the cops to get you to leave?
Me: No, I'll leave, I just would like an explanation.
AM: She's the one in charge right now, and that's all that matters, so just go.
Me: Ok fine, I'll be back up here Tuesday to talk to GM.*Walks out*
// End
So anyways you must be thinking I'm pretty pissed off right now. Yes, I am very pissed off! What the fuck are they doing taking away all my hours like that?! I have made my decision that both SM and AM teamed up against me. All I was doing was expressing my opinion about how things were going on, which as an employee, I am certainly allowed to do! There's even a sheet of paper in the break room that states "We encourage employees, both new and current, to provide any feedback about store operations".
I see their teaming up against me as a retaliation. These managers have decided to take it upon themselves to create even more hostility for me. Not to mention, AM is the manager who makes the schedule for crew members, so I'm thinking there's a chance she might use it against me and take away my hours.
Why the fuck can't managers get the hint that EXPRESSION OF OPINION alone is not something to hold against an employee?! Fuck, I could could say "I think McChicken should have mustard instead of mayo" and I should still be free from hostility! If you see me putting mustard instead mayo on it, THEN you have something against me, but until then, shut the fuck up.
You can bet your bottom dollar that these 2 managers are in direct violation of McDonald's policies and when GM gets back on Tuesday, I'm gonna have some HELL to raise, and I will EXPECT some consequences to be taken against them!
Comment