Oh My God There Is a Line

[jk465]

Great detective work. How could there possibly be a line in a popular clothing store in the mall on a day when a students are off school to exchange or spend their Christmas gifts/money? I can't believe there is a line! I just need to exchange this can I do this up here? (I'm the greeter so I am placed at the front of the store i.e. nowhere near a register.) Can I give you the money? (I was asked this roughly six times.) Here is the typical conversation.

Me = Me
C = customer

C = This line is really long (This is true. At one point it reached the front of the store and had to wrap around the front table.)
Me = We have all the registers going but if you still feel uncomfortable waiting that long it would be wise to browse and wait 15 or 30 minutes.
C = I don't see how that would be wiser.
Me = The sales floor is pretty much empty so all of our customers are in line.
C = But I will loose my place in line.
Me = Whatever you are more comfortable with.

Thanks for reading my rant.

[Bright_Star]

So what did the customer think you could do? Wave a magic wand & POOF! no more lines??...lol.

[crazylegs]

I'm retty sure they think you'll pull a till from your arse and do the refund straight away.

[Shabo]

"I can't stand to wait in line long
So I built a new machine
It just measures up the distance
And then eliminates the folks between"

Maybe that kind of magic?

[jk465]

Several people thought they should get to butt because they only had so many items or only had to exchange/refund just like everybody else in line.

[EldestPort]

Well... I have a friend who works part-time at Boots (a large healthcare/beauty chain here in the UK). Whenever the place is really busy he opens up a till for me - there is this one stand-up till that is hardly ever open, so he can usually use that one to serve me. I tell you, it's who you know...

[edible_hat]

It took me an hour to return a set of plates (the box was sealed when I bought it, some plates were broken) and when I got there they'd run out of cash and gift cards for refunds! The returns counter guy seemed happy when I said I just wanted an exchange. I got the last one, and made sure everything was intact before I left the store.