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The way we give feedback at work drives me nuts.
Now, with all the new people we always have, there are going to be lots of little mistakes. Lots of little mistakes made in the process before you that will cause you to spend a few extra minutes dealing with stuff.
I do my best to teach my trainees how to do everything by the book, the proper way, I do NOT allow for shortcuts. However, as you probably figured, it doesn't stop them from figuring out shortcuts on their own or finding out from someone else about shortcuts.
And whenever I notice someone else's trainee is screwing stuff up, most of the time, I don't even go to the trainer. Simply because it isn't the trainer's fault. As much as everyone else wants to believe, the trainer can only do as much as he/she can. No one can prevent these things from happening. If I'm sent to the trainer, I am really polite and I just say "Hey, I've been finding this this, and this...do you think you could remind your trainee why we don't do this? Thanks."
Most of the time, I get approached by other operators, not trainers. A mistake my trainees make drives them nuts. And their feedback always seems to place blame on me. They walk up and say "YOU better teach your trainees how to fill out paperwork right!" "YOU need to show them how to do their fucking job the right way!" "YOU need to tell them to STOP doing this, it's WRONG!"
Now, trainees make mistakes. There's no need to explode over it. Second of all, I do not take blame for my trainees. They are going to make mistakes and they are going to mess stuff up. Sometimes many, many times. A lot of times it's because they won't listen to me (aka DipShit). The only time I start to get pissy is when they keep doing the same thing over and over, despite being told not to. That's when I just about lose it, and I get someone higher up than me, since the trainee won't listen.
I love being to blame for everything. Gosh, if people TRULY doubt my integrity that much, someone really should say something to the boss. Really, if people honestly think I purposely train people wrong, someone should say something. No one would believe them, but still........
Now, with all the new people we always have, there are going to be lots of little mistakes. Lots of little mistakes made in the process before you that will cause you to spend a few extra minutes dealing with stuff.
I do my best to teach my trainees how to do everything by the book, the proper way, I do NOT allow for shortcuts. However, as you probably figured, it doesn't stop them from figuring out shortcuts on their own or finding out from someone else about shortcuts.
And whenever I notice someone else's trainee is screwing stuff up, most of the time, I don't even go to the trainer. Simply because it isn't the trainer's fault. As much as everyone else wants to believe, the trainer can only do as much as he/she can. No one can prevent these things from happening. If I'm sent to the trainer, I am really polite and I just say "Hey, I've been finding this this, and this...do you think you could remind your trainee why we don't do this? Thanks."
Most of the time, I get approached by other operators, not trainers. A mistake my trainees make drives them nuts. And their feedback always seems to place blame on me. They walk up and say "YOU better teach your trainees how to fill out paperwork right!" "YOU need to show them how to do their fucking job the right way!" "YOU need to tell them to STOP doing this, it's WRONG!"
Now, trainees make mistakes. There's no need to explode over it. Second of all, I do not take blame for my trainees. They are going to make mistakes and they are going to mess stuff up. Sometimes many, many times. A lot of times it's because they won't listen to me (aka DipShit). The only time I start to get pissy is when they keep doing the same thing over and over, despite being told not to. That's when I just about lose it, and I get someone higher up than me, since the trainee won't listen.
I love being to blame for everything. Gosh, if people TRULY doubt my integrity that much, someone really should say something to the boss. Really, if people honestly think I purposely train people wrong, someone should say something. No one would believe them, but still........
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