The Technician to end all Technicians

[RayvenQ]

I don't delve into my computer much, most I've done is taken my graphics card out and disassembled the fan and heatsink on it to clean it. But Im' obsessive about keeping track of where the screws went.

Tommorow is going to be fun New PSU to switch with my old one and new GPU fan to switch with the old one (switching the fans is going to be easy for me, the psu though may be slightly trickier)

[Mr. Rager!]

P.S.:
You are also making a generalization on the company based on your own experiences at your store. Yours just happens to be more positive than mine.

Actually no, I didn't. I mentioned my GS precinct. I didn't make any mention about any other GS precinct.

Anyway, your tech sounds like a complete moron. If I were a customer and he fried my computer, I guarantee he wouldn't have a job by the time I'm done with him. Considering he held a job as a tech so long before being moved to sales leads me to believe management should've been a bit more on the ball. The minute anyone starts costing a store money, they need to be dealt with.

Sorry you had to put up with one.

[Difdi]

He get's back and goes off on me for ruining the cables and destroying the network. All evidence to the contrary. He grabs the stapler off my desk and goes to restaple the cables. Network goes down when the second staple goes in. Took twice as many staples as I expected.

Wow. About the only thing I can think of to explain that is that someone, somewhere, at some point, told him all electrical gadgets needed to be grounded...

[iviles]

Hey now. Don't knock those of us that wear helmets. Of course, mine is for alcohol related stupidity, but still

I've worked with some horrible tech tards in my lifetime, but this guy takes the cake.

CH

Yeah but I bet you've never been called a retard by a special needs person. Trust me when your walking by and hear someone mentily challanged say "Dang hes retarted!" you spend the rest of the day in the back room laughing. Turns out he was trying to sell a game that wasnt backwords compatable for an xbox 360. My mentaly chanllenged customer was a reguler that knew anything about anything about games and game systems.

[wolfie]

Yeah, reminds me (sadly enough) of an IT Manager I once worked with. That's right, IT Manager...

Anyway, I got an offer from a corporate head hunter and went elsewhere not too much later. The moron is still IT manager, last I heard...

From your description of the stapled cables incident, I'd say you're using the wrong term - instead of (I)nformation (T)echnology (newer term, includes PCs), you should be saying (M)anagemeint (I)nformation (S)ystems (older term, usually for "big iron" only). That guy definitely sounds like a MISmanager.

[technical.angel]

you should be saying (M)anagemeint (I)nformation (S)ystems (older term, usually for "big iron" only). That guy definitely sounds like a MISmanager.

I graduated with an MIS degree. The only difference between CS (now IT) and MIS at my college was CS required some math classes I couldn't pass.

[volatile]

well looks like he quit. he probably disliked the pressures of sales. i really thought he would do better there since he liked to talk. oh well, i hope he doesn't give up and improves his technical skills....just not with us.

[protege]

Anyway, your tech sounds like a complete moron. If I were a customer and he fried my computer, I guarantee he wouldn't have a job by the time I'm done with him.

You're not the only one. If he'd destroyed my computer, not only would his ass be out of work...but the store would be replacing it.

[Mr. Rager!]

well looks like he quit. he probably disliked the pressures of sales. i really thought he would do better there since he liked to talk. oh well, i hope he doesn't give up and improves his technical skills....just not with us.

I can tell you from experience that computer sales is some of the most frustrating work you'll ever do.

Customer: I want to play Halo
Me: Great! Any other games that you were interested in?
Customer: Nope, just Halo. I need a new computer, I don't want to buy an XBox360.
Me: What else do you use your computer for?
Customer: Homework, Adobe Photoshop, and a little bit of music, not much.
Me: Ok, good deal. Since you want to play Halo, you use Adobe Photoshop and listen to some music, but not much, I recommend this Toshiba here. It has a great graphics card so Halo will look brilliant, a lot of memory so Halo and Adobe will run smoothly and a fair amount of harddrive for your music files. **(Note, this laptop is $1400)**
Customer: Actually, I only wanted to pay this. *points to a $400 laptop with 1GB of RAM and intergrated graphics* I'm just going to get this.
Me: *Begging and pleading* (Not so much. But I am trying to explain why I selected the other one)
Customer: I'm going to get this one. ($400 laptop)
Me: *sigh* Ok, and our return policy is...

Now, try going through that ordeal roughly with 25% of your customers. It gets really frustrating.

[volatile]

I can tell you from experience that computer sales is some of the most frustrating work you'll ever do.

Customer: I want to play Halo
Me: Great! Any other games that you were interested in?
Customer: Nope, just Halo. I need a new computer, I don't want to buy an XBox360.
Me: What else do you use your computer for?
Customer: Homework, Adobe Photoshop, and a little bit of music, not much.
Me: Ok, good deal. Since you want to play Halo, you use Adobe Photoshop and listen to some music, but not much, I recommend this Toshiba here. It has a great graphics card so Halo will look brilliant, a lot of memory so Halo and Adobe will run smoothly and a fair amount of harddrive for your music files. **(Note, this laptop is $1400)**
Customer: Actually, I only wanted to pay this. *points to a $400 laptop with 1GB of RAM and intergrated graphics* I'm just going to get this.
Me: *Begging and pleading* (Not so much. But I am trying to explain why I selected the other one)
Customer: I'm going to get this one. ($400 laptop)
Me: *sigh* Ok, and our return policy is...

Now, try going through that ordeal roughly with 25% of your customers. It gets really frustrating.

haha i've experienced that as well by helping sales people so i understand how that feels. the thing i hate the most is when customers come to you and then begin to recite what manufacturer, model, and a whole bunch of other crap and then ask you specific questions on that and expect you to know everything about all the computers ever made in history.

[sld72382]

A story from my sales days.

When I worked at Staples in NY, I had the (dis)pleasure of helping a customer choose a printer. I recognized him as the guy my co-workers called "cheapskate printer idiot."

Why did he get called that?

He would come in every 3 months to buy a printer to do his work. Why every 3 months? He would buy cheap sub-$100 printers and according to him, they'd wear out on him (either the belt that drives the cartridges back and forth would snap or the cartridge sensor would cease detecting new cartridges). Apparently, he printed only black text and would print more pages than the printer is rated to do in a month. Of course, he would have the typical SC attitude and bitch at us "for selling crap that breaks down in 3-4 months" and then tell us that "(insert printer manufacturer) sucks, they refused to warranty it because they said I misused it." Not only that, it was buying new ink every couple of days and complaining about he price of ink.

So I recommend a laser printer to him. He says, "why are you trying to oversell me? I'm just trying to print simple documents!"

I tell him, "I'm not sir. And I know you're just printing out black. However at the volume you're printing at, an inkjet would not be good for you. The X printer you're looking at is rated to print 5000 pages a month but even when you get close to it you're pushing it, while this printer Y is rated at 15,000 pages a month. Plus one toner for this printer is the same in terms of capacity as 10-15 ink tanks for that printer over there."

His response? "It's all an upsell by you. I'm taking printer X."

Well, 3 months later, he comes in again, bitching that the printer failed. Again, I recommend a laser printer for him. This time, he takes my advice. And 3 months later, he comes in to thank me for telling him to get it.

[Ironclad Alibi]

Well, 3 months later, he comes in again, bitching that the printer failed. Again, I recommend a laser printer for him. This time, he takes my advice. And 3 months later, he comes in to thank me for telling him to get it.

Wow! An SC actually changed his ways and thanked the salesperson for helping him do it. Maybe there's hope for humanity after all. Either that or it's the fourth sign of the apocalypse.

[wagegoth]

Wow! An SC actually changed his ways and thanked the salesperson for helping him do it. Maybe there's hope for humanity after all. Either that or it's the fourth sign of the apocalypse.

I'm voting apocalypse.

[Andara Bledin]

Well, 3 months later, he comes in again, bitching that the printer failed. Again, I recommend a laser printer for him. This time, he takes my advice. And 3 months later, he comes in to thank me for telling him to get it.

*screeeeech!*

Waitasecond.

He came back to thank you?

Unpossible!

^-.-^

[volatile]

A story from my sales days.

When I worked at Staples in NY, I had the (dis)pleasure of helping a customer choose a printer. I recognized him as the guy my co-workers called "cheapskate printer idiot."

Why did he get called that?

He would come in every 3 months to buy a printer to do his work. Why every 3 months? He would buy cheap sub-$100 printers and according to him, they'd wear out on him (either the belt that drives the cartridges back and forth would snap or the cartridge sensor would cease detecting new cartridges). Apparently, he printed only black text and would print more pages than the printer is rated to do in a month. Of course, he would have the typical SC attitude and bitch at us "for selling crap that breaks down in 3-4 months" and then tell us that "(insert printer manufacturer) sucks, they refused to warranty it because they said I misused it." Not only that, it was buying new ink every couple of days and complaining about he price of ink.

So I recommend a laser printer to him. He says, "why are you trying to oversell me? I'm just trying to print simple documents!"

I tell him, "I'm not sir. And I know you're just printing out black. However at the volume you're printing at, an inkjet would not be good for you. The X printer you're looking at is rated to print 5000 pages a month but even when you get close to it you're pushing it, while this printer Y is rated at 15,000 pages a month. Plus one toner for this printer is the same in terms of capacity as 10-15 ink tanks for that printer over there."

His response? "It's all an upsell by you. I'm taking printer X."

Well, 3 months later, he comes in again, bitching that the printer failed. Again, I recommend a laser printer for him. This time, he takes my advice. And 3 months later, he comes in to thank me for telling him to get it.

lol, wow. that is definitely an exception. i wish more people would be that way. they don't understand that things are cheap for a reason and then blame you for their choices.