I felt really bad about this, but I just couldn't understand him.
Guy calls in on the phone and has a VERY heavy accent (and this is on top of the fact that our phones are HORRIBLE, and at times you can barely hear the person on the other end). I can't tell from where exactly, but it sounded kinda like a cross between a middle-eastern and creole accent (if that makes any sense).
I'm usually very good at picking out what people are saying through accents. I get people with very heavy Spanish, French, Asian, and German accents all day long, and have no problem... but this guy.
I had to have him repeat himself at least 5 times to make out just the first half of what he was saying. In the end, I was only able to make out about 60% of the sentence, and that was JUST enough to tell that he was calling the wrong number
All that hassle, and I wasn't even who the guy needed to be calling...
What do you do in a situation like this? I don't want to offend the guy, but there's not much I can do if I can't understand him. =\
Guy calls in on the phone and has a VERY heavy accent (and this is on top of the fact that our phones are HORRIBLE, and at times you can barely hear the person on the other end). I can't tell from where exactly, but it sounded kinda like a cross between a middle-eastern and creole accent (if that makes any sense).
I'm usually very good at picking out what people are saying through accents. I get people with very heavy Spanish, French, Asian, and German accents all day long, and have no problem... but this guy.
I had to have him repeat himself at least 5 times to make out just the first half of what he was saying. In the end, I was only able to make out about 60% of the sentence, and that was JUST enough to tell that he was calling the wrong number
All that hassle, and I wasn't even who the guy needed to be calling...
What do you do in a situation like this? I don't want to offend the guy, but there's not much I can do if I can't understand him. =\
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