A job I had awhile back required us to watch this training video on the basics of customer service.
The funny thing is the video was from I think 1989 and the clothing, hairstyles and such were totally out of place. I think I spent more time laughing than learning anything. I wondered why that video was never updated, but I quickly learned a lot of companies don't change training videos very often.
My main gripes with training videos are as follows:
- Employees are unrealistically enthusiastic about their jobs
- "Customers" are always pleasant, in a good mood and understanding.
- In a lot of cases, the "scenarios" presented will in no way mirror real life situations
- Managers are always super friendly, helpful people
- In a lot of videos I've noticed the employees and customers (or rather the actors playing them) are predominantly white. I'm sure this has changed to some extent now but they still don't match the diversity of today's workplace.
So to summarize, I haven't watched many training videos I found useful or that gave me information I didn't already know.
The funny thing is the video was from I think 1989 and the clothing, hairstyles and such were totally out of place. I think I spent more time laughing than learning anything. I wondered why that video was never updated, but I quickly learned a lot of companies don't change training videos very often.
My main gripes with training videos are as follows:
- Employees are unrealistically enthusiastic about their jobs
- "Customers" are always pleasant, in a good mood and understanding.
- In a lot of cases, the "scenarios" presented will in no way mirror real life situations
- Managers are always super friendly, helpful people
- In a lot of videos I've noticed the employees and customers (or rather the actors playing them) are predominantly white. I'm sure this has changed to some extent now but they still don't match the diversity of today's workplace.
So to summarize, I haven't watched many training videos I found useful or that gave me information I didn't already know.
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