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this time I may really get fired (language)

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  • #1

    this time I may really get fired (language)

    OK, for those of you not dekyrose, you might assume working for one of the largest hotel companies on the planet would mean that you have decent equipment at the call center...
    ...and you would be wrong
    so far this week I have
    -gotten a phone where you couldn't hear the callers
    -gotten on a computer where the IVR system hasn't worked
    -had a keyboard crap out on me
    -and most recently had a phone just randomly shut off during the middle of a call

    ... so I filled out a service tracker form (which by the way is reviewed by my TM) saying, among other things, that "this call center is a fucking disgrace" and "how the hell do you expect us to do this job with the crappy equipment that breaks every fucking day"

    yeah, smiley may not be a reservations agent long after sending a email to corporate calling their pride and joy of north america a fucking disgrace.
    If you wish to find meaning, listen to the music not the song
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  • #2
    You never know, there's a slim chance that corporate doesn't know about the problems going on.
    Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

    Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

    Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

    Comment

    • #3
      I understand your frustrations, but yeah, that was a bit over the line.

      Kinda like the price accuracy person in another one of our stores who in an e-mail sent to every other store in the company referred to corporate as "a bunch of jackasses who've never set foot in an actual store."

      Which is probably true, but not the kind of thing you want every other PA team in the company to see and then CC to corporate to score brownie points.
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

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      • #4
        well I do have some job security... they just announced that they are increasing overtime pay to twice your hourly rather than just 1.5 times... which means they may just be too desperate to fire anyone...
        If you wish to find meaning, listen to the music not the song

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        • #5
          That or they're keeping up with the minimum wage hike.
          Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

          Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

          Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

          Comment

          • #6
            no one here makes minimum wage... though I'm taking this news of double time with glee... with what I'm signed up for I will be getting $1700 before tax for my next pay period between my 2 jobs
            If you wish to find meaning, listen to the music not the song

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            • #7
              I want to be paid that much! I don't even make that a month!
              Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

              Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

              Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

              Comment

              • #8
                Quoth Evil Queen View Post
                I want to be paid that much! I don't even make that a month!
                if it makes you feel better, than is more than I normally make in a month... it's just because they are offering double time on overtime and I'm working insane number of hours...
                If you wish to find meaning, listen to the music not the song

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                • #9
                  I want that much in OT!

                  Wait a sec... I get a $2 raise at the end of the month! Which means my OT will be an additional $3 an hour!

                  BOSS!? CAN I HAVE PREGGER M'S JOB TOO?!?!?
                  Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

                  Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

                  Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

                  Comment

                  • #10
                    Wow. That's about a month and a half's worth of money for me.

                    *wondering if various aggravation is worth it*
                    Unseen but seeing
                    oh dear, now they're masquerading as sane-KiaKat
                    There isn't enough interpretive dance in the workplace these days-Irv
                    3rd shift needs love, too
                    RIP, mo bhrionglóid

                    Comment

                    • #11
                      Quoth BeckySunshine View Post
                      Wow. That's about a month and a half's worth of money for me.

                      *wondering if various aggravation and never sleeping is worth it*
                      edited for accuracy
                      If you wish to find meaning, listen to the music not the song

                      Comment

                      • #12
                        Lack of sleep is nothing to me.
                        Unseen but seeing
                        oh dear, now they're masquerading as sane-KiaKat
                        There isn't enough interpretive dance in the workplace these days-Irv
                        3rd shift needs love, too
                        RIP, mo bhrionglóid

                        Comment

                        • #13
                          Quoth BeckySunshine View Post
                          Lack of sleep is nothing to me.
                          Well, it does make your posts even more entertaining, in a disturbing homicidal-because-I'm-seeing-time-and-it's-puce kind of way.
                          The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
                          "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
                          Hoc spatio locantur.

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