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Last Sunday at our weekly sales meeting, manager K tosses out that now we will no longer issue store credit for our 5-gallon drums; just cash. This just screams out "bad idea" in my head, since we've never given back cash for the drums.
See, what we usually do is there's a $6 deposit tacked on to the price of a full 5-gallon drum of chlorine. A customer can then bring back the empty drum(s) and get those $6 as store credit, which is often used towards new drums. Other times they'll rack them up and get $30+ as credit. We'd only give cash back for that one certain customer who'd whine, btich and moan about not getting cash.
So now I see giving cash back has numerous problems. For starters, not everyone pays for the drums with cash; it's usually credit. We never give cash back on credit returns, but this makes some loophole. Second, the people that bring in 5-8 barrels can wipe a cashier's till in several swings (because it's really $6 times MA state tax, which is 5%; so 6 barrels get back about $37.80), so get two or three of those in a row and you're out a hundred dollars, at least. Third, what's stopping people from stealing them for a quick buck? I heard last year that there were many complaints from people that their drums were stolen, and it's usually by someone wanting to make a little money somehow.
I don't know what you guys think, but I think this was a very bad move by our higher ups. Even K doesn't like it. Maybe they'll realize it was a bad move after they start losing money. Bad thing to wish upon them, I know, but it's just a bad move in general.
See, what we usually do is there's a $6 deposit tacked on to the price of a full 5-gallon drum of chlorine. A customer can then bring back the empty drum(s) and get those $6 as store credit, which is often used towards new drums. Other times they'll rack them up and get $30+ as credit. We'd only give cash back for that one certain customer who'd whine, btich and moan about not getting cash.
So now I see giving cash back has numerous problems. For starters, not everyone pays for the drums with cash; it's usually credit. We never give cash back on credit returns, but this makes some loophole. Second, the people that bring in 5-8 barrels can wipe a cashier's till in several swings (because it's really $6 times MA state tax, which is 5%; so 6 barrels get back about $37.80), so get two or three of those in a row and you're out a hundred dollars, at least. Third, what's stopping people from stealing them for a quick buck? I heard last year that there were many complaints from people that their drums were stolen, and it's usually by someone wanting to make a little money somehow.
I don't know what you guys think, but I think this was a very bad move by our higher ups. Even K doesn't like it. Maybe they'll realize it was a bad move after they start losing money. Bad thing to wish upon them, I know, but it's just a bad move in general.
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