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Here's a pro tip for anyone entering the hotel industry who's going to be stationed at the front desk, or anywhere in the lobby. Find a good place, and stash a few bathrobes there. Why?
One of my employees and I are standing at the desk, and someone comes down clothed in his newspaper. This happens more often than you might think...someone's here for a romantic night, and they pick up their paper...and the door closes behind them. They don't want to wake up their significant other, and they don't notice the house phone, so they come into the lobby by taking pages and clutching them front and back.
Now, our front desk doesn't like things like robes stashed there, so I keep them very well hidden (only the night auditors and me know about the spot, since there's a removable panel in the desk
). It comes in handy, since I can reach in and pull out a complimentary bathrobe, then escort them back to a nice spot behind the desk where they can enjoy a moment of privacy (they can't do anything back there, so I can leave them alone for a bit). As embarassing as the moment is for them, they always seem to realize that I've done this before, and I'm not going to gawk at them...plus, since I gave them a bathrobe, I can usually enjoy a nice tip later ($40 this time, a new record! )
All this because I planned on people getting caught in an "oh shit" moment, hehe...
One of my employees and I are standing at the desk, and someone comes down clothed in his newspaper. This happens more often than you might think...someone's here for a romantic night, and they pick up their paper...and the door closes behind them. They don't want to wake up their significant other, and they don't notice the house phone, so they come into the lobby by taking pages and clutching them front and back.
Now, our front desk doesn't like things like robes stashed there, so I keep them very well hidden (only the night auditors and me know about the spot, since there's a removable panel in the desk
). It comes in handy, since I can reach in and pull out a complimentary bathrobe, then escort them back to a nice spot behind the desk where they can enjoy a moment of privacy (they can't do anything back there, so I can leave them alone for a bit). As embarassing as the moment is for them, they always seem to realize that I've done this before, and I'm not going to gawk at them...plus, since I gave them a bathrobe, I can usually enjoy a nice tip later ($40 this time, a new record! )All this because I planned on people getting caught in an "oh shit" moment, hehe...
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