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Overworked and under-appreciated...again
They're clamping down on overtime at my workplace.
I understand that the wage costs are pretty high, but it's frustrating. Rather than accept the fact that their long time employees are only trying to do what's best for the business to maintain the image we have spent almost 20 years building, we are being made to feel as if we are ripping the place off by scamming overtime.
I am a perfectionist, I guess, and I hate to leave a job half done.
There are times when I will stay after my shift, just to make sure a job is finished, or so I don't have to deal with it the next day.
I always felt I was doing it for the company. There was never any attempt to get extra money on my pay. That never crossed my mind.
I just have so much work to do, and cannot get it done during working hours.
I have had 3 weeks worth of paperwork building up, because I can't get to it.
I start it, and something always comes up.
It never used to take me that long to do my paperwork, but the new computer system, and the bookkeeping style of the other store that was adopted, (rather than the one we had used for all those years), is to blame. It's much more complicated now.
At the old store, when an item was returned defective, it was not added back to stock. Pretty simple. With this system, it gets added back to stock, so I have to go in and put it on a special form to remove it from stock, then when the credits come in, the office applies the invoicing to that form.
I have to break down all my credits according to special codes and then restructure all the credits that I have already entered, so it's like doing three or four times the work now.
Yesterday, I tried again to do my paperwork, and I might as well have been standing in the middle of the main street in our town, because it was nothing but constant interruptions. Stupid, needless questions that people were asking just because I was standing there.
I don't even have an office. I have to stand at a counter in the middle of the warehouse, trying to do what other people do while sitting in a comfy desk chair, in an office away from the madness of the main sales floor of the store.
The store is trying to do an inventory setup so our computer counts are accurate.
The other store didn't have an accurate stock count, but we merged both inventories, so their errors are now compounded if we also had discrepancies. We were better at keeping count, but there were a few mistakes and shortages. I have complaints of missing stock, only to discover that this was already noticed weeks ago, but nobody did anything about it, and had assumed I would handle it, but because I had so damn much on my plate, I assumed someone else besides me could actually deal with it, or I forgot, or else the note is buried somewhere under my mess of papers.
I am getting department heads coming to me, asking about missing stuff. I have to go and do a lookup of all my claims, and in some cases, I am finding that the moronic pricing crew about whom I spent all those months complaining, have screwed up. They told me that stuff was short or a shipping error, so I claimed accordingly. Now, I look back and find we did receive the item, but they had forgotten to scan it in, or they lost the price tickets and just assumed the stuff was sent wrong, so I sent I back to the warehouse. They priced the wrong items, mixing up SKU's and claimed things as over when they were short, or short when they were over.
That was when my table was piled so high with months of crap, and I just dug in and started claiming because I didn't have time to check each item against the shipping lists.
We also have items that were returned defective, but for some reason, never made it to my table. I have no idea where they are, but apparently because I have amazing psychic abilities and god-like powers, I am supposed to know exactly where the item is.
My nerves were shot by the end of the day, because I would be concentrating, trying to make adjustments so an item got taken out of stock properly, or didn't get taken out twice, and someone would just interrupt every few seconds, and I would have to try and retain my place in my mind while shifting to concentrate on what was going on around me.
I ended up staying after my shift and went upstairs to the closed office. I kept the lights off so nobody would know I was there, and worked steady for about 4 hours...and I still didn't get it done.
I still have another 4 hours of work to do.
I am planning to go in later and get it finished or else it will be another week, and by that time, I will have even more paperwork piled on top of that.
I know I will take all kinds of crap for it, but I have to get it done.
They just don't seem to understand that.
Instead of thanking people for putting the store first, they are punishing us for taking on overtime.
One woman, who has worked there as long as I have, got called to task for having 15 minutes of overtime.
Another one was told that, because she starts so early in the morning, other staff feel they can start early, and are ending up in overtime.
The problem is, the employees at the other store we merged with, are not really company oriented.
They really don't care.
So, we "old-timers" have to pick up the mess and mend the fences with our customers, who are getting increasingly upset about the drop in quality of service.
I am getting crap ordered in wrong, but left in my warehouse for me to deal with because "the other guys" don't bother to follow through and get return authorization or find a way to sell the item off.
Anyway, this is probably long enough, and I needed to vent.
I understand that the wage costs are pretty high, but it's frustrating. Rather than accept the fact that their long time employees are only trying to do what's best for the business to maintain the image we have spent almost 20 years building, we are being made to feel as if we are ripping the place off by scamming overtime.
I am a perfectionist, I guess, and I hate to leave a job half done.
There are times when I will stay after my shift, just to make sure a job is finished, or so I don't have to deal with it the next day.
I always felt I was doing it for the company. There was never any attempt to get extra money on my pay. That never crossed my mind.
I just have so much work to do, and cannot get it done during working hours.
I have had 3 weeks worth of paperwork building up, because I can't get to it.
I start it, and something always comes up.
It never used to take me that long to do my paperwork, but the new computer system, and the bookkeeping style of the other store that was adopted, (rather than the one we had used for all those years), is to blame. It's much more complicated now.
At the old store, when an item was returned defective, it was not added back to stock. Pretty simple. With this system, it gets added back to stock, so I have to go in and put it on a special form to remove it from stock, then when the credits come in, the office applies the invoicing to that form.
I have to break down all my credits according to special codes and then restructure all the credits that I have already entered, so it's like doing three or four times the work now.
Yesterday, I tried again to do my paperwork, and I might as well have been standing in the middle of the main street in our town, because it was nothing but constant interruptions. Stupid, needless questions that people were asking just because I was standing there.
I don't even have an office. I have to stand at a counter in the middle of the warehouse, trying to do what other people do while sitting in a comfy desk chair, in an office away from the madness of the main sales floor of the store.
The store is trying to do an inventory setup so our computer counts are accurate.
The other store didn't have an accurate stock count, but we merged both inventories, so their errors are now compounded if we also had discrepancies. We were better at keeping count, but there were a few mistakes and shortages. I have complaints of missing stock, only to discover that this was already noticed weeks ago, but nobody did anything about it, and had assumed I would handle it, but because I had so damn much on my plate, I assumed someone else besides me could actually deal with it, or I forgot, or else the note is buried somewhere under my mess of papers.
I am getting department heads coming to me, asking about missing stuff. I have to go and do a lookup of all my claims, and in some cases, I am finding that the moronic pricing crew about whom I spent all those months complaining, have screwed up. They told me that stuff was short or a shipping error, so I claimed accordingly. Now, I look back and find we did receive the item, but they had forgotten to scan it in, or they lost the price tickets and just assumed the stuff was sent wrong, so I sent I back to the warehouse. They priced the wrong items, mixing up SKU's and claimed things as over when they were short, or short when they were over.
That was when my table was piled so high with months of crap, and I just dug in and started claiming because I didn't have time to check each item against the shipping lists.
We also have items that were returned defective, but for some reason, never made it to my table. I have no idea where they are, but apparently because I have amazing psychic abilities and god-like powers, I am supposed to know exactly where the item is.
My nerves were shot by the end of the day, because I would be concentrating, trying to make adjustments so an item got taken out of stock properly, or didn't get taken out twice, and someone would just interrupt every few seconds, and I would have to try and retain my place in my mind while shifting to concentrate on what was going on around me.
I ended up staying after my shift and went upstairs to the closed office. I kept the lights off so nobody would know I was there, and worked steady for about 4 hours...and I still didn't get it done.
I still have another 4 hours of work to do.
I am planning to go in later and get it finished or else it will be another week, and by that time, I will have even more paperwork piled on top of that.
I know I will take all kinds of crap for it, but I have to get it done.
They just don't seem to understand that.
Instead of thanking people for putting the store first, they are punishing us for taking on overtime.
One woman, who has worked there as long as I have, got called to task for having 15 minutes of overtime.
Another one was told that, because she starts so early in the morning, other staff feel they can start early, and are ending up in overtime.
The problem is, the employees at the other store we merged with, are not really company oriented.
They really don't care.
So, we "old-timers" have to pick up the mess and mend the fences with our customers, who are getting increasingly upset about the drop in quality of service.
I am getting crap ordered in wrong, but left in my warehouse for me to deal with because "the other guys" don't bother to follow through and get return authorization or find a way to sell the item off.
Anyway, this is probably long enough, and I needed to vent.
No matter what I tried, it was dead. I spent a good 3 hours on that thing to see if I could get it running. I thought I might as well try to fix it, rather than come in to a dead server (and pissed boss) the next morning. By then, it was 8pm and I was tired. I still have no idea, but after turning it on for the 52nd time, it suddenly came to life. I ran the backup (it worked, yay!) and left around 8:30. 
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