Well, the CC batch settlement drama continues... it looks like though the managers aren't going to use me as the scapegoat (yet). But, I must say, this ordeal is sucking my soul out.
Get this, I now am starting to look forward to calling tech support because, I can't believe I'm admitting this, I look forward to the hold music. Yes, I've started to love the hold music.
Oh, and on the bright side... instant update, I finally got a live person on the line, and he apologized... he's not even tech support, he's guest relations... tech support is forwarding calls to guest relations to get the hotel info to forward to tech support because they are so backlogged that they can't handle their own calls. Apparently every hotel that uses to settle CCs to is having this problem.
this means that there is no way my manager can blame me for causing this
Get this, I now am starting to look forward to calling tech support because, I can't believe I'm admitting this, I look forward to the hold music. Yes, I've started to love the hold music.
Oh, and on the bright side... instant update, I finally got a live person on the line, and he apologized... he's not even tech support, he's guest relations... tech support is forwarding calls to guest relations to get the hotel info to forward to tech support because they are so backlogged that they can't handle their own calls. Apparently every hotel that uses to settle CCs to is having this problem.
this means that there is no way my manager can blame me for causing this
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