I don't know if it's the economy or just a rash of people that think they have the right to drink themselves into oblivion. Yesterday I had been back from vacation for 30 minutes (9:30 AM) when I needed to call the cops on a drunk customer that refused to leave, and had I not had the phone already in hand before he returned into the store he probably would have jumped the counter because I didn't serve him.
So I know CS doesn't condone violence against customers, but I think that if the violence was done on us first that it's deemed as defending yourself. So I'm curious if where you work has a plan or if you've already mentally planned for the day someone jumps the counter. In our business you've got to kind of consider that option.
Like in this case. If I think someone "might" jump the counter I hold onto the phone because that is the first deterant to someone jumping the counter. It only takes a moment to call 911. But other than that in one store if someone jumped the counter you'd be blocked in with no where to run. However there's always displays built within easy reach. Like yesterday if this guy jumped the counter he would have gotten an 18 pack to the side of his head, while we speed dialed 911. Our other two stores there's enough space to run either to a place where you could grab something to slow the person down if needed and then to a room that you could lock yourself into so you could call 911.
So I know CS doesn't condone violence against customers, but I think that if the violence was done on us first that it's deemed as defending yourself. So I'm curious if where you work has a plan or if you've already mentally planned for the day someone jumps the counter. In our business you've got to kind of consider that option.
Like in this case. If I think someone "might" jump the counter I hold onto the phone because that is the first deterant to someone jumping the counter. It only takes a moment to call 911. But other than that in one store if someone jumped the counter you'd be blocked in with no where to run. However there's always displays built within easy reach. Like yesterday if this guy jumped the counter he would have gotten an 18 pack to the side of his head, while we speed dialed 911. Our other two stores there's enough space to run either to a place where you could grab something to slow the person down if needed and then to a room that you could lock yourself into so you could call 911.
Comment