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They started to remodel our store about a month ago..it is a huge project, not only the outside is being totally revamped but also the inside.
About a week ago we closed down the dining room and they gutted it out..all new windows..tile instead of carpet..new design..new interior decorations..new tables and chairs...it is going to look awesome and they project a 20 to 30 percent increase in business once the whole remodel is done.
Well since the dining room is closed we have to take all orders on drive thru..it has been interesting for the most part, we came up with a system that seems to get the food out faster since cars are lined up throughout the parking lot and into the street. We have been able to move about 75 to 80 cars per hour out and that is with $10-20 orders at a time. If everyone is working as a team and concentrating on their respective tasks then it is a breeze, but of course I work with mainly teens and it does get crazy at times because they want to socialize most of the time.
We haven't had too many customer sucks..although when I was on drive speaker this last Tuesday during lunch I did get a kick out of counting how many people did NOT read all the signs saying that lobby was CLOSED but yet parked their cars and walked up to the doors. One even poked his head inside the drive door asking if we were open. Duh!! Do you see all the cars right in front of you?? What do ya think?? Of course we are open..you can't just can't come inside. Not only are there signs everywhere (including the marquee) but there is scaffolding everywhere also.
For the most part people have been gracious and understanding and full of questions. In fact I noticed that most have been really understanding and patient with the waits. I can't wait till it is all done as I am extremely proud of the new look! It will be awesome to see how it all comes together.
About a week ago we closed down the dining room and they gutted it out..all new windows..tile instead of carpet..new design..new interior decorations..new tables and chairs...it is going to look awesome and they project a 20 to 30 percent increase in business once the whole remodel is done.
Well since the dining room is closed we have to take all orders on drive thru..it has been interesting for the most part, we came up with a system that seems to get the food out faster since cars are lined up throughout the parking lot and into the street. We have been able to move about 75 to 80 cars per hour out and that is with $10-20 orders at a time. If everyone is working as a team and concentrating on their respective tasks then it is a breeze, but of course I work with mainly teens and it does get crazy at times because they want to socialize most of the time.
We haven't had too many customer sucks..although when I was on drive speaker this last Tuesday during lunch I did get a kick out of counting how many people did NOT read all the signs saying that lobby was CLOSED but yet parked their cars and walked up to the doors. One even poked his head inside the drive door asking if we were open. Duh!! Do you see all the cars right in front of you?? What do ya think?? Of course we are open..you can't just can't come inside. Not only are there signs everywhere (including the marquee) but there is scaffolding everywhere also.
For the most part people have been gracious and understanding and full of questions. In fact I noticed that most have been really understanding and patient with the waits. I can't wait till it is all done as I am extremely proud of the new look! It will be awesome to see how it all comes together.
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