Up until a few weeks ago, we actually had phone phones on our desks... phones that rang, and that we'd pick up when we were good and ready.
Now we have virtual phones. Instead of having to actually answer it, we get alerted with a beep, and whammo! the caller's on the line.
None of us are very fond of this because we don't always get the beep.
And so it was today that one of my coworkers was telling us a story about a friend of his. This coworker has a tendency to pause between phrases: "And, so, after I've known him for awhile.... he said... 'by the way... did I ever tell you about my heroin addiction?'" Suddenly the coworker stopped and looked like the world was about to come to an end.
You guessed it... if someone decides to listen to this call for training purposes, here's how it'll sound.
Co-Worker: ... Did I ever tell you about my heroin addiction?
Caller: Um... no. But if you really need to talk about it right now, I guess I could listen.
Co-worker: (long pause) I never even heard the phone beep. I'm so sorry....
The other co-worker and I figured out what was happening... and so our next callers were treated to the sound of us laughing uncontrollably.
That's a true story.
Now we have virtual phones. Instead of having to actually answer it, we get alerted with a beep, and whammo! the caller's on the line.
None of us are very fond of this because we don't always get the beep.
And so it was today that one of my coworkers was telling us a story about a friend of his. This coworker has a tendency to pause between phrases: "And, so, after I've known him for awhile.... he said... 'by the way... did I ever tell you about my heroin addiction?'" Suddenly the coworker stopped and looked like the world was about to come to an end.
You guessed it... if someone decides to listen to this call for training purposes, here's how it'll sound.
Co-Worker: ... Did I ever tell you about my heroin addiction?
Caller: Um... no. But if you really need to talk about it right now, I guess I could listen.
Co-worker: (long pause) I never even heard the phone beep. I'm so sorry....
The other co-worker and I figured out what was happening... and so our next callers were treated to the sound of us laughing uncontrollably.
That's a true story.
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