My first comment card

[BusBus]

The other day, I overloaded an outlet in my apartment and blew a fuse. This was the first time that I had done this in this particular apartment. I pry open the fuse box, figure out which fuses weren't working (apparently another one was already burned out ), grabbed them and dumped them in a ziploc bag, with the plan of looking for some after work.

Fast forward to after work. The weather is still crap here, so I decide to take the bus to Rona from work instead of driving there from home. The bus stop is about two blocks away from the store, so I trek there in the snow, slush and everything slippery to get there. With my baggy of fuses in hand, I march over to Electrics in hopes that this will be easy (I am not good with things electric). Usually when I'm in a store, I tend to be ignored (I am usually either bundled up against the cold or am wearing comfy clothes...so either way, I dont look like big money). However, as soon as I got to Electrics, a guy approached me with a genuine "Hello" and without having to ask, he went and grabbed some new fuses for me. I have never been treated so nicely in a retail store! So, I went to pay for my fuses and on the way out, I saw one of those comment boxes. I fished a pen out of my bag and filled one out. I have never done that before, but I was happy to it for that guy. I really hope that management says something, or better yet, does something for him.

Hurray for the Rona guy!

[Knightmare]

I hate to say it, but management will probably read it and throw it away. At most, the worker will get an "attaboy."
My managers read those cards and toss them. Wait.. I'm in the south now. They "chunk 'em."
What I do in those situations, when someone really helps me out, is write that person a letter, and either drop it off, or send to in care of that store. That way the news is delivered to that person, and he is the first one to read it.

A lady did that for me once when I was at RadioShack, and it totally made my day.

[Bandit]

One of the things I do when someone at work (who is at my level - Corporate Plankton) really steps up and helps out is to write a e-mail thanking him/her for the quick response, etc and I make sure to put their boss's name and mine into the CC lines. This way they know what I said, and they know their boss got it too. Handy at review times.

It sounds like BusBus really got some good service and making a note of it can't hurt.

B

[Bandit]

A little off topic, but...."Corporate Plankton."

I love it.

If there is a corporate food chain, that's right about where I am.

One step up from protoza, and getting ready to be swallowed and recycled by the next shark that comes along.

B

[Bliss]

Oh my gods, I'm incorporating "Corporate Plankton" to my daily use vocabulary from now on! Kudos bandit!!

[Kogarashi]

At Wal-Mart, the comment is likely to be passed on to store management (and mentioned in the store's daily or near-daily meeting) if you mention the compliment directly to one of the CSMs or a manager. I never got anything beyond pulic notice in the store and a few pins, but it was still nice to be recognized by store management as a good example of customer service (especially on my last day there, when, during the cake party for me and the other pregnant employee, the store manager mentioned my two recent compliments).