I work at a major cable company and the last thing we do is transfering the customer to the survey which I find stupid. Why should we as reps be judged on some stupid number? The customers who call us are pissed off anyways so why bother transfering them to the survey? Get this, my company uses these scores to judge my performance.
My scores are nothing to write home about and frankly, I do not understand. I am nice and courteous to the customer but some customers have attitudes and want to rate me low. And when my review comes up, I will get a bad review because of these stupid reviews.
Numbers should not judge a person's performance.
My scores are nothing to write home about and frankly, I do not understand. I am nice and courteous to the customer but some customers have attitudes and want to rate me low. And when my review comes up, I will get a bad review because of these stupid reviews.
Numbers should not judge a person's performance.
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