My company has decided to test out a delivery, assembly and set-up service for furniture and electronics items. As luck would have it, the swamp is one of the 12 test stores in the company.
You can choose to have your items delivered to your home, assembled at your home after you've already brought it home, or delivered and assembled. If you buy a flat-screen TV, you can have it mounted provided you buy the hardware needed. If you buy a TV stand or entertainment center, there's a special service for getting that assembled and placed in the ideal spot in your living room.
This might actually go over pretty good if it weren't so ridiculously expensive. Delivery is an extra $100 on top of your purchase. In-home assembly is $150. Delivery and assembly is $200. Good luck trying to sell that when other places in town provide those services for free (of course, these places compensate by pricing their merchandise higher, but good luck explaining this to people.).
I would imagine the bulk of sales on this are going to come from electronics. People will probably be more willing to have their TVs, game consoles, and home theater systems and the like installed and set up by a technician, than they will to have furniture delivered and assembled. I mean, if you're buying a barstool or a bookcase or a futon, are you really going to fork over an extra one to two hundred dollars just so you don't have to put it together using tools that are either included or you have at home?
And of course, corporate is already setting sales goals on this. They want us to sell 12 deliveries/installations this month. We just got the signing and special pull tags yesterday. This will just be another metric we fall short on, so corporate will nag us relentlessly and make us do unrealistic role plays and other shit to get our sales up.
The company doing the deliveries and installations is called Zip, if anybody's had any experience with them. They supposedly use local technicians. There's an 800-number you have to call to set up an appointment if you purchase an installation and/or delivery, and they promise a one-hour window either way of the time you set up. They also provide a warranty on their work.
Me, I'm just waiting for the next kahilker to ask me as I'm delivering their big, bulky item "Are ya going to come to my house and put it together for me? Hyok hyok hyok!", which I loathe because it's the carryout equivalent of "It didn't scan? It must be free! Hyok hyok hyok!"
I will then use that opportunity to try and sell the customer on the installation, and they'll get angry at me for not laughing at their clever joke and trying to sell them something. I know the people around here too well.
You can choose to have your items delivered to your home, assembled at your home after you've already brought it home, or delivered and assembled. If you buy a flat-screen TV, you can have it mounted provided you buy the hardware needed. If you buy a TV stand or entertainment center, there's a special service for getting that assembled and placed in the ideal spot in your living room.
This might actually go over pretty good if it weren't so ridiculously expensive. Delivery is an extra $100 on top of your purchase. In-home assembly is $150. Delivery and assembly is $200. Good luck trying to sell that when other places in town provide those services for free (of course, these places compensate by pricing their merchandise higher, but good luck explaining this to people.).
I would imagine the bulk of sales on this are going to come from electronics. People will probably be more willing to have their TVs, game consoles, and home theater systems and the like installed and set up by a technician, than they will to have furniture delivered and assembled. I mean, if you're buying a barstool or a bookcase or a futon, are you really going to fork over an extra one to two hundred dollars just so you don't have to put it together using tools that are either included or you have at home?
And of course, corporate is already setting sales goals on this. They want us to sell 12 deliveries/installations this month. We just got the signing and special pull tags yesterday. This will just be another metric we fall short on, so corporate will nag us relentlessly and make us do unrealistic role plays and other shit to get our sales up.
The company doing the deliveries and installations is called Zip, if anybody's had any experience with them. They supposedly use local technicians. There's an 800-number you have to call to set up an appointment if you purchase an installation and/or delivery, and they promise a one-hour window either way of the time you set up. They also provide a warranty on their work.
Me, I'm just waiting for the next kahilker to ask me as I'm delivering their big, bulky item "Are ya going to come to my house and put it together for me? Hyok hyok hyok!", which I loathe because it's the carryout equivalent of "It didn't scan? It must be free! Hyok hyok hyok!"
I will then use that opportunity to try and sell the customer on the installation, and they'll get angry at me for not laughing at their clever joke and trying to sell them something. I know the people around here too well.
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