We just mailed out our holiday greeting to our subscribers... prices are going up. Last year -- my first year in the business -- we had a total increase of $1 a month, and only on basic cable. We spent the next three months listening to irate callers...
My favorites were the sweet little old ladies who would call...
Caller: Oops. I think there's a tiny little mistake on my bill.
Me: We can take care of that.
Caller: It seems my bill is $1 higher this month. (giggle) Oh, well, mistakes happen.
Me: Um, actually that was a price increase.
Caller: I'm sorry?
Me: That was a price increase.
Caller: Why you miserable bunch of m***********s. You can take your f*****g cable and shove it your f*****g ass.
This year's increases are, um, somewhat more and on pretty much everything we offer.
I'm really, really glad I'm out of of the customer service end of things, although I'm still going to take plenty of heat for it.
I don't blame callers for being upset... nobody likes a price increase. But, I wish people would remember that I didn't do it... really, I didn't. And, I don't just work at the cable company, I'm also a subscriber -- price increases affect me, too.
Okay, actually they don't. My monthly bill is dropping from $19.95 to $15.95.
My favorites were the sweet little old ladies who would call...
Caller: Oops. I think there's a tiny little mistake on my bill.
Me: We can take care of that.
Caller: It seems my bill is $1 higher this month. (giggle) Oh, well, mistakes happen.
Me: Um, actually that was a price increase.
Caller: I'm sorry?
Me: That was a price increase.
Caller: Why you miserable bunch of m***********s. You can take your f*****g cable and shove it your f*****g ass.
This year's increases are, um, somewhat more and on pretty much everything we offer.
I'm really, really glad I'm out of of the customer service end of things, although I'm still going to take plenty of heat for it.
I don't blame callers for being upset... nobody likes a price increase. But, I wish people would remember that I didn't do it... really, I didn't. And, I don't just work at the cable company, I'm also a subscriber -- price increases affect me, too.
Okay, actually they don't. My monthly bill is dropping from $19.95 to $15.95.
Comment