New Return Policy

[purplecat41877]

Where I work, we now have a new return policy. The customers either have to have a receipt or ID to do a return.

We have the policy posted at each register. Luckily, all of the customers that I did returns for had their receipts.

[purplecat41877]

Yesterday, a customer had a problem with the return policy. He was returning a couple items. He didn't have a receipt so I asked for ID which he didn't have. I offered to get the manager who I had to search for since he didn't answer the few times I paged him. I ended up giving the refund when I couldn't find the manager since I kept the customer waiting long enough. He wanted the name and office number of the district manager so he could complain about the return policy. He even said that he was never shopping at the store again. He did understand that the situation wasn't my fault and that I was just following policy.

The manager showed up after the customer left. I explained what had happened and he was pretty understanding.