Just a general discussion on some ways to dispel SC-related ignorance, such as when they're being kinda stubborn about something.
Hypothetical situation:
Originates from the first few lines of one of the latest entries from Not Always right.
I immediately thought "But Windows 95 is greater than windows 7. Wouldn't that be a downgrade?" "No sir, Windows 7 is more modern than Windows 95 by about fourteen years." "But 95 is bigger than 7. You can't lie to me."
So what would you do in such a situation?
Myself, I'd probably say something like "Sir, who would you rather be correct in this case? The person you're calling for assistance who works in this field for many years and knows what he's talking about, or the person who walked in to get assistance from one of those people who knows better?"
But that's kind of rude. Maybe something short like "Who would you rather be correct, sir?"
Hypothetical situation:
Originates from the first few lines of one of the latest entries from Not Always right.
Me: “Hi, how can I help?”
Call Center: “I want a new computer. My current one is Windows 95.”
Me: “Well, the current version is Windows 7.”
Call Center: “I want a new computer. My current one is Windows 95.”
Me: “Well, the current version is Windows 7.”
So what would you do in such a situation?
Myself, I'd probably say something like "Sir, who would you rather be correct in this case? The person you're calling for assistance who works in this field for many years and knows what he's talking about, or the person who walked in to get assistance from one of those people who knows better?"
But that's kind of rude. Maybe something short like "Who would you rather be correct, sir?"
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