GRR.
Last night I get a call from a cranky-assed bitch who's upset about crap I can't control. She checked in yesterday just fine but the problem was at check out. She calls me in the late afternoon to bitch that the receipt she got says "she" was charged $109 and some change. Problem is, she paid with her credit card and was charged $139.
WARNING, WARNING WILL ROBINSON!
I've heard this before and explain that she had a prepaid reservation through a third party (Travelocity, Orbitz, Hotels.com, Expedia). This means she paid them to stay here.
How do you think WE make money? We charge the Third Party for the room. It's a vicious cycle that works. That is, until some idjit (my FOM, it seems, who certainly knows better!) hands over a receipt to the guest when they aren't supposed to.
Third Party Reservations don't get receipts from us for a reason! Mostly because they already have a receipt in their inbox! THIS ISN'T DIFFICULT TO UNDERSTAND!!
Depressingly, we had the same exact rate she paid, but chose to pay the extra taxes and booking fees to use the third party group.
Last night I get a call from a cranky-assed bitch who's upset about crap I can't control. She checked in yesterday just fine but the problem was at check out. She calls me in the late afternoon to bitch that the receipt she got says "she" was charged $109 and some change. Problem is, she paid with her credit card and was charged $139.
WARNING, WARNING WILL ROBINSON!
I've heard this before and explain that she had a prepaid reservation through a third party (Travelocity, Orbitz, Hotels.com, Expedia). This means she paid them to stay here.
How do you think WE make money? We charge the Third Party for the room. It's a vicious cycle that works. That is, until some idjit (my FOM, it seems, who certainly knows better!) hands over a receipt to the guest when they aren't supposed to.
Third Party Reservations don't get receipts from us for a reason! Mostly because they already have a receipt in their inbox! THIS ISN'T DIFFICULT TO UNDERSTAND!!
Depressingly, we had the same exact rate she paid, but chose to pay the extra taxes and booking fees to use the third party group.
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