Quoth Geek King
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At the store I work at, we had plenty of copies of the following games for
non-presell customers on launch day:
Madden 2010
Halo: ODST
Modern Warfare 2
Left 4 Dead 2
Assassins Creed 2
Battlefield Bad Company 2
God of War III
Final Fantasy XIII
Of course these are some of the biggest games of the past year and thus we got plenty of presells on them, but that's beside the point. The point is that even if we had only a few presells, it's pretty obvious that anything called "Madden" or "Final Fantasy" or "Call of Duty" or "Halo" is going to sell a boatload of copies anyway, so we're going to have stock regardless.
It's getting the point they want us to borderline badger people to get presells up. I saw a female CW do it to a customer last week. The exchange went something like this:
CW: (after the customer asked about UFC 2010) So you have $xx.xx in trade credit, did you want to preorder it? you only have to put $5 down.
C: No, I never preorder stuff.
CW: You never preorder stuff? Why not? Do you like waiting in lines only to find out we don't the game you wanted? Just $5 down and you won't have that problem.
C: It's ok, I just don't bother with preorders.
CW: Well if you want to make things harder for yourself go ahead, all I'm saying is you can guarantee yourself a copy of UFC for just a few dollars down.
C: Ok, ok, I'll do it.
So my CW did get the sale, but I imagine the customer may well not come in to pick up the game after the way he was treated. Also, whoever said my company is sitting on $1000s of unclaimed presell credits is right.
Also one more thing. If you do a presell, you always have the option to cancel it and get your money back, BUT we are trained to lay a guilt trip on you if you do and try really hard to get you to either not cancel or switch the presell to a different game. The reason is a cancelled presell (in which you get your money back) causes a negative impact to our numbers. Therefore its in our best interests to try and STOP you from getting your money back. I do not really agree with the system, I'm just explaining how it works.
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