So it's two days before Christmas... (last Saturday....duh) and I'm opening, I get there, it's just me and the Third Key, Ron. Everything starts out great. This lasts an hour. This woman comes up, asks for a Gift Card. I go through the process, and she whips out a credit card.
She swipes it once.... doesn't work.
Me: "Uh...Well thats weird, wanna try it again?"
It was weird cause it wasn't declined, it was a message I never seen before. She swipes again, and it goes through. No problem. Now the Gift Card begins to authorize.... and doesn't stop. We sit there for a good five minutes before the card craps out and decides NOT to go through.
Ron comes on over and asks what the problem is, I explain the Gift Card won't authorize. He tells me he'll handle it, and just take care of the other customers. I do, I get through two customers before another gift card comes through.
This time the entire computer crashes before the card even goes in. I have NO idea whats going on, and Ron is getting....frustrated. He's thinking I messed up BAD, and our only two registers are rendered useless. It's not a good situation, we have a good ten customers waiting.
Then, by the grace of whatever Diety you prefer, the Manager comes in, we both explain the situation.
Manager: "Oh yeah, there was a problem last night with the card swipers."
The problem has a reason. So, after we fix the problem (get my register on again and get the poor first woman her seventy something dollars back, cause her Credit card DID go through) we get settled and find out what happened.
The Credit Card system CRASHED. Thats COPERATE, every single Gamestop could not do Credit Cards or Gift cards.
So yeah, I happened to be in the middle of a transaction using both JUST as the servers went down.
She swipes it once.... doesn't work.
Me: "Uh...Well thats weird, wanna try it again?"
It was weird cause it wasn't declined, it was a message I never seen before. She swipes again, and it goes through. No problem. Now the Gift Card begins to authorize.... and doesn't stop. We sit there for a good five minutes before the card craps out and decides NOT to go through.
Ron comes on over and asks what the problem is, I explain the Gift Card won't authorize. He tells me he'll handle it, and just take care of the other customers. I do, I get through two customers before another gift card comes through.
This time the entire computer crashes before the card even goes in. I have NO idea whats going on, and Ron is getting....frustrated. He's thinking I messed up BAD, and our only two registers are rendered useless. It's not a good situation, we have a good ten customers waiting.
Then, by the grace of whatever Diety you prefer, the Manager comes in, we both explain the situation.
Manager: "Oh yeah, there was a problem last night with the card swipers."
The problem has a reason. So, after we fix the problem (get my register on again and get the poor first woman her seventy something dollars back, cause her Credit card DID go through) we get settled and find out what happened.
The Credit Card system CRASHED. Thats COPERATE, every single Gamestop could not do Credit Cards or Gift cards.
So yeah, I happened to be in the middle of a transaction using both JUST as the servers went down.
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