Christmas Eve I was stocking the grocery department, because that's aparently what you do when you're scheduled bakery. Or at least when they underschedule grocery on a holiday.
I had a customer ask me what the difference was between sweet midget pickles and sweet baby gehrkin pickles. I had no idea, nor did another nearby employee. There seemed to be only one logical course of action...
I gave the lady the pickle. Actually I gave her a few of them. I took the smallest size in our house brand of both pickles in question and opened one of each, allowing the customer to sample as many as she wanted, and taking a few for myself and giving a few to the other employee. The remaining pickles went to the breakroom.
In the end, the customer and I both know the difference (the midgets are much sweeter, the gehrkins are a little bit larger), the customer bought a jar of pickles, she was happy, and management was happy that she was happy. And of course since nobody touched the pickles in the breakroom, I got most of a jar of pickles so far and I will probably claim the remainder of the other jar tomorrow.
Just an illustration of my marvelous customer service skills in action
I had a customer ask me what the difference was between sweet midget pickles and sweet baby gehrkin pickles. I had no idea, nor did another nearby employee. There seemed to be only one logical course of action...
I gave the lady the pickle. Actually I gave her a few of them. I took the smallest size in our house brand of both pickles in question and opened one of each, allowing the customer to sample as many as she wanted, and taking a few for myself and giving a few to the other employee. The remaining pickles went to the breakroom.
In the end, the customer and I both know the difference (the midgets are much sweeter, the gehrkins are a little bit larger), the customer bought a jar of pickles, she was happy, and management was happy that she was happy. And of course since nobody touched the pickles in the breakroom, I got most of a jar of pickles so far and I will probably claim the remainder of the other jar tomorrow.
Just an illustration of my marvelous customer service skills in action
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