Doesn't happen often, but what are your stories of a laugh you had with a customer?
The other day I had a customer on hold and he didn't know I was listening to him, he was humming and whistling and singing to himself, made such a nice change from people cursing under their breath at the wait.
When I took him off hold, I said "thank you for entertaining me with your singing, while I'm working"
He laughed and said he didn't know which which was worse, his singing, or the recorded music that plays until the phone is answered when you first call us.
The other day I had a customer on hold and he didn't know I was listening to him, he was humming and whistling and singing to himself, made such a nice change from people cursing under their breath at the wait.
When I took him off hold, I said "thank you for entertaining me with your singing, while I'm working"
He laughed and said he didn't know which which was worse, his singing, or the recorded music that plays until the phone is answered when you first call us.
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