Just curious what everyone here thinks the biggest problem between working in retail, tech support, etc. and the customers they serve.
Like I've been thinking about this. I've worked in retail for years and I know that some customers are genuinely morons. I've had people try to returned used stuff, people treating me like crap, getting stuff tossed at me, etc. And I'm pretty sure I've never done anything to these people that would provoke people like that, except to my job.
But at the same time I've seen customers treat other customers like crap.
And then as a customer I have been pushed to that point of almost being enraged. Like I've brought stuff from "experienced staff" and was told it would work with what I've got, only to have to return it, and then have the employee say "Make sure he picks out one that works so he doesn't return another one." Now I didn't screw up, and I certainly didn't want to make a trip back to the store.
And I've had times where I've had to call tech support. Had to punch in 1 2 4 6 3 5 87 323 56 3 5 67 8 4 2 6 3 6 8 4 0 to talk to a rep, only to find out that the person knows nothing about the product.
So I mean I see where some customers can become bad customers.
So what do you think the problem really is? Is it just the customers fault that he gets bent out of shape, it is lack of training with employees, lack of caring with employees, or the companies that create the problems in general?
Like I've been thinking about this. I've worked in retail for years and I know that some customers are genuinely morons. I've had people try to returned used stuff, people treating me like crap, getting stuff tossed at me, etc. And I'm pretty sure I've never done anything to these people that would provoke people like that, except to my job.
But at the same time I've seen customers treat other customers like crap.
And then as a customer I have been pushed to that point of almost being enraged. Like I've brought stuff from "experienced staff" and was told it would work with what I've got, only to have to return it, and then have the employee say "Make sure he picks out one that works so he doesn't return another one." Now I didn't screw up, and I certainly didn't want to make a trip back to the store.
And I've had times where I've had to call tech support. Had to punch in 1 2 4 6 3 5 87 323 56 3 5 67 8 4 2 6 3 6 8 4 0 to talk to a rep, only to find out that the person knows nothing about the product.
So I mean I see where some customers can become bad customers.
So what do you think the problem really is? Is it just the customers fault that he gets bent out of shape, it is lack of training with employees, lack of caring with employees, or the companies that create the problems in general?
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