This is about a Manager, but he is absolutely not a moron so this doesn't go in morons in management.
If you were buying a computer and you had already decided which computer you wanted and you told the sales guy that you want machine A and he started asking you about what you were using it for and started discussing other machines with you rather than just going and getting the machine, how would you feel?
The new manager has been talking with us a lot about sales approaches to try and get more attachments and he says that even when the customer is asking for a specific machine I should still go through the whole sale rather than just get the computer for the customer and then discuss attachments, I see this as a bad idea, when the customer has already made their decision then I should just get the machine and then start discussing it because if I start delaying them the customer may get frustrated and leave. In fact I get customer after customer who complain to me about how much the people at futureshop hassle them rather than just get the computer.
Further he says I should start building a relationship with them and start asking them for their names.
I frankly don't give a shit what the customer's name is.
half the time I'm on the floor there are three customers needing help and there's a crapload of stock to put out on the floor and now he wants me to start spending more time with each customer.
Personally if I wanted to buy something and they started asking all of these questions rather than just getting me what I asked for I'd probably leave and shop elsewhere, I don't want to be rude to people but I just want to buy the stuff.
Now this manager has given me some advice that does make sense, and is trying to help us get better but I think he might be a little unrealistic with this. I haven't said anything to him about this.
If you were buying a computer and you had already decided which computer you wanted and you told the sales guy that you want machine A and he started asking you about what you were using it for and started discussing other machines with you rather than just going and getting the machine, how would you feel?
The new manager has been talking with us a lot about sales approaches to try and get more attachments and he says that even when the customer is asking for a specific machine I should still go through the whole sale rather than just get the computer for the customer and then discuss attachments, I see this as a bad idea, when the customer has already made their decision then I should just get the machine and then start discussing it because if I start delaying them the customer may get frustrated and leave. In fact I get customer after customer who complain to me about how much the people at futureshop hassle them rather than just get the computer.
Further he says I should start building a relationship with them and start asking them for their names.
I frankly don't give a shit what the customer's name is.
half the time I'm on the floor there are three customers needing help and there's a crapload of stock to put out on the floor and now he wants me to start spending more time with each customer.
Personally if I wanted to buy something and they started asking all of these questions rather than just getting me what I asked for I'd probably leave and shop elsewhere, I don't want to be rude to people but I just want to buy the stuff.
Now this manager has given me some advice that does make sense, and is trying to help us get better but I think he might be a little unrealistic with this. I haven't said anything to him about this.
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