I'm pulling desk duty at [Site B] again today. About a half hour ago, an English gentleman and rather sheepishly asked if I could do him a favor and look up the custoemr service number for Avis car rentals. I did, and wrote it down for him. He then explained that his cell phone had an UK number and that it'd cost him a small fortune to place the call even though it was toll-free.
Turns out that he's here in the US visiting, and had been out driving with a friend/local acquiantence when they pulled into this lot to clear some slush off the car, and he'd accidentally locked himself and his friend out of the car WITH THE ENGINE RUNNING!
Well, since he was apologetic about having to bother me, and this qualified as an emergency, I decided to be nice and let him use the second phone at the desk to call Avis, while his friend called AAA on his own phone.
After an eternity on the phone, Avis finally quoted him TWO HOURS to get someone out here.
Now, to be fair, there is a snowstorm going on, though one would think that an engine-running lockout would qualify to have the priority bumped up a little. I had to explain to him that this office closes at 5:30 and that if he was still stranded at that time that unfortunately he'd have to go outside.
Luckily for him, AAA was a lot faster, and they are now on their way.
Still, rather rotten luck for that guy.
Turns out that he's here in the US visiting, and had been out driving with a friend/local acquiantence when they pulled into this lot to clear some slush off the car, and he'd accidentally locked himself and his friend out of the car WITH THE ENGINE RUNNING!
Well, since he was apologetic about having to bother me, and this qualified as an emergency, I decided to be nice and let him use the second phone at the desk to call Avis, while his friend called AAA on his own phone.
After an eternity on the phone, Avis finally quoted him TWO HOURS to get someone out here.
Now, to be fair, there is a snowstorm going on, though one would think that an engine-running lockout would qualify to have the priority bumped up a little. I had to explain to him that this office closes at 5:30 and that if he was still stranded at that time that unfortunately he'd have to go outside.
Luckily for him, AAA was a lot faster, and they are now on their way.
Still, rather rotten luck for that guy.
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