Since this is a very long post, I decided to divide it up into 2 parts.
Part one
Parking office staff involved in the 2 posts:
Nancy *not her real name*: Parking office clerk
Andrea *not her real name*: Director of Parking & Transportation
Because my co-worker quit http://www.customerssuck.com/board/s...ad.php?t=73804I had to work from 7 a.m. to 6 p.m. Tuesday through Thursday of the first week of spring semester & probably Monday through Wednesday of the second week of spring semester. My immediate supervisor at the parking company I work for told me on Thursday that someone may begin working the 2nd shift next Thursday, but he is not sure if someone can work the 2nd shift Monday through Wednesday.
Older student with a handicapped parking permit that was not issued by the university:
The university has an area at campus police where public transportation vehicles drop off handicapped customers. There is a wheelchair ramp outside campus police as well as an elevator lobby with a wheelchair ramp next to campus police. The student's husband was driving. He told me when he drove up to the Visitor Parking booth window that he was here to drop off his wife, who is handicapped. So I referred him to the area at campus police. He told me "I was told I could drop here off here, & I do not have to pay for my parking." So I asked him "how long will you be here?" He said "fifteen minutes" That means you will park in a handicapped spot. The university has handicapped parking spots inside Visitor Parking, but you have to pay the $5.00 to exit if you do not have a university issued handicapped parking permit. So I told him about the parking fee & the reason why I was suggesting that he go to the area at campus police...there is no charge to park there & there is a wheelchair ramp there. That was when his wife said "The parking office told me he can park here for free today." I was never informed of that by the Parking office, & so I called them. Nancy answers the phone, & I tell her exactly why I am calling. She told me "no one here told any handicapped customer that. What is her name?" I get that information from her husband, & I tell Nancy. She says "let me talk to her." I give the husband the phone, & he gives it to his wife. Here is what happened.
wife: "Hi, yes...I am handicapped, & I need to park in Visitor Parking just for today & not to pay. My husband is here to park."
*whatever Nancy tells her*
wife: "Yes...I understand that, but I am just aking to be able to park in Visitor Parking just for today & to not pay."
*whatever Nancy tells her*
wife: "You do realize that is for the public transportation vechicles."
*whatever Nancy tells her*
wife: "What is your name *Nancy tells her something* I am sure I spoke to you before."
*whatever Nancy tells her*
I could tell by the look on her face that Nancy told her no & that she had to go to the area at campus police.
I raise the gate for them to exit. They leave. They never returned after that.
Vendors here for the first 2 days of spring semester:
Several spots had to be reserved for vendors (banks, restaurants, & so on). On Tuesday one vendor pulled up to the faculty/staff garage, which is adjacent to Visitor Parking, instead of the the Visitor parking booth. There is a call box with a call button at that entrance gate. When you press the call button the call immediately goes to campus police. When he realized he was at the wrong garage, he walked up to the Visitor Parking booth window. The phone inside the Visitor parking booth rings. It was the parking office. Here is what happened.
Nancy: "Sungglegirl05, a vendor who needs to get into Visitor Parking was told he could not park?"
me: *I am looking at the guy standing at the window. This is the first time I have seen him* "Yes...there is someone standing at the window. I am guessing he is the one who needs to get into Visitor Parking, but it is the first time I have seen him."
Nancy *frustrated*: "Oh...ok...just let him in."
I let him know that he has to park in Visitor Parking. I turn around, & I see him walking back to the company van which was at the faculty/staff garage entrance gate. There were several cars behind the van. So I called the parking office to let them know what was happening. Andrea answers the phone. Here is what happened.
Andrea: "Parking office, how may I help you?"
me: "The vendor who needs to park in Visitor Parking is at the faculty/staff garage entrance gate, & there are cars behind them."
Andrea: *using a condescending tone of voice* "Snugglegirl05, you know he is supposed to park in Visitor Parking. Why did you send him to that garage?"
me: "He went there first. He did not come to me first."
Andrea: *frustrated* "Oh...ok...just let him in."
The driver pulls up the the Visitor Parking booth window. I let him know that the Parking office thought I turned him away. He told me he would let them know what happened.
End of part one.
Part one
Parking office staff involved in the 2 posts:
Nancy *not her real name*: Parking office clerk
Andrea *not her real name*: Director of Parking & Transportation
Because my co-worker quit http://www.customerssuck.com/board/s...ad.php?t=73804I had to work from 7 a.m. to 6 p.m. Tuesday through Thursday of the first week of spring semester & probably Monday through Wednesday of the second week of spring semester. My immediate supervisor at the parking company I work for told me on Thursday that someone may begin working the 2nd shift next Thursday, but he is not sure if someone can work the 2nd shift Monday through Wednesday.
Older student with a handicapped parking permit that was not issued by the university:
The university has an area at campus police where public transportation vehicles drop off handicapped customers. There is a wheelchair ramp outside campus police as well as an elevator lobby with a wheelchair ramp next to campus police. The student's husband was driving. He told me when he drove up to the Visitor Parking booth window that he was here to drop off his wife, who is handicapped. So I referred him to the area at campus police. He told me "I was told I could drop here off here, & I do not have to pay for my parking." So I asked him "how long will you be here?" He said "fifteen minutes" That means you will park in a handicapped spot. The university has handicapped parking spots inside Visitor Parking, but you have to pay the $5.00 to exit if you do not have a university issued handicapped parking permit. So I told him about the parking fee & the reason why I was suggesting that he go to the area at campus police...there is no charge to park there & there is a wheelchair ramp there. That was when his wife said "The parking office told me he can park here for free today." I was never informed of that by the Parking office, & so I called them. Nancy answers the phone, & I tell her exactly why I am calling. She told me "no one here told any handicapped customer that. What is her name?" I get that information from her husband, & I tell Nancy. She says "let me talk to her." I give the husband the phone, & he gives it to his wife. Here is what happened.
wife: "Hi, yes...I am handicapped, & I need to park in Visitor Parking just for today & not to pay. My husband is here to park."
*whatever Nancy tells her*
wife: "Yes...I understand that, but I am just aking to be able to park in Visitor Parking just for today & to not pay."
*whatever Nancy tells her*
wife: "You do realize that is for the public transportation vechicles."
*whatever Nancy tells her*
wife: "What is your name *Nancy tells her something* I am sure I spoke to you before."
*whatever Nancy tells her*
I could tell by the look on her face that Nancy told her no & that she had to go to the area at campus police.
I raise the gate for them to exit. They leave. They never returned after that.
Vendors here for the first 2 days of spring semester:
Several spots had to be reserved for vendors (banks, restaurants, & so on). On Tuesday one vendor pulled up to the faculty/staff garage, which is adjacent to Visitor Parking, instead of the the Visitor parking booth. There is a call box with a call button at that entrance gate. When you press the call button the call immediately goes to campus police. When he realized he was at the wrong garage, he walked up to the Visitor Parking booth window. The phone inside the Visitor parking booth rings. It was the parking office. Here is what happened.
Nancy: "Sungglegirl05, a vendor who needs to get into Visitor Parking was told he could not park?"
me: *I am looking at the guy standing at the window. This is the first time I have seen him* "Yes...there is someone standing at the window. I am guessing he is the one who needs to get into Visitor Parking, but it is the first time I have seen him."
Nancy *frustrated*: "Oh...ok...just let him in."
I let him know that he has to park in Visitor Parking. I turn around, & I see him walking back to the company van which was at the faculty/staff garage entrance gate. There were several cars behind the van. So I called the parking office to let them know what was happening. Andrea answers the phone. Here is what happened.
Andrea: "Parking office, how may I help you?"
me: "The vendor who needs to park in Visitor Parking is at the faculty/staff garage entrance gate, & there are cars behind them."
Andrea: *using a condescending tone of voice* "Snugglegirl05, you know he is supposed to park in Visitor Parking. Why did you send him to that garage?"
me: "He went there first. He did not come to me first."
Andrea: *frustrated* "Oh...ok...just let him in."
The driver pulls up the the Visitor Parking booth window. I let him know that the Parking office thought I turned him away. He told me he would let them know what happened.
End of part one.
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