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So one of our special auditing printers has been on the fritz. We called the IT guy to come and fix it. He brought a new printer which didnt work and said he would bring a new NEW one soon.
That was a week ago......
With a follow up call from a coworker this is how the convo went....
CW: So he said he would be back and he hasnt, whats the ticket status?
IT: Your ticket is actually closed....
CW: Errrr that shouldnt be...
IT: hang on.....the last comment on the ticket is...."Replacement part broken, printer still not fixed" ummm yah, I think im going to re-open that one for ya.
CW: *laughing* yah i should think so!
*sigh*
That was a week ago......
With a follow up call from a coworker this is how the convo went....
CW: So he said he would be back and he hasnt, whats the ticket status?
IT: Your ticket is actually closed....
CW: Errrr that shouldnt be...
IT: hang on.....the last comment on the ticket is...."Replacement part broken, printer still not fixed" ummm yah, I think im going to re-open that one for ya.
CW: *laughing* yah i should think so!
*sigh*