Ok, I recently bought a PS2 from my local game stop (brand new, slim line model) on 12/26. On 1/26, it died. It will no longer turn on. It was 31 days old.
I called game stop, they told me their policy was 30 days. Fine, I called Sony, they want proof of purchase. Reasonable. I went looking and to my horror discovered it got thrown out with the routine Christmas garbage of wrapping paper and bags, etc.
I called game stop customer support (800 #) and they said while they had a record in their system of my purchasing the system, they could not print me copy (Sony requires something physical in writing). Their exact words to me were "We can't print here" and the store can't print old receipts.
One of the weakest excuses I've heard in all my years in retail, every store I worked at could obtain old information no problem. And a corporate call center that can't print is likely a lie (they must have a printer in there somewhere), or at least ctrl+shift+print screen and send me a screen shot.
Sorry, that got a little ranty. So basically right now I am stuck with a $130 Sony Slimline Paperweight(TM) plus the $80 I spent on Guitar Hero 2 (I miss that game already). I am not going SC on the company or the people on the other end of the phone because, hey, bottom line is I need proof of purchase and it was my responsibility to hold onto the receipt, and I threw it away.
What I would like to know from the video game store employees, who might have a better understanding of the inside workings of these kinds of returns and such with Sony, is there anything else I can do? I don't really want to do an out of warranty exchange with Sony, as that will cost me money, and this little guy is only 31 (35 now) days old.
Any advice would be appreciated!
I called game stop, they told me their policy was 30 days. Fine, I called Sony, they want proof of purchase. Reasonable. I went looking and to my horror discovered it got thrown out with the routine Christmas garbage of wrapping paper and bags, etc.
I called game stop customer support (800 #) and they said while they had a record in their system of my purchasing the system, they could not print me copy (Sony requires something physical in writing). Their exact words to me were "We can't print here" and the store can't print old receipts.
One of the weakest excuses I've heard in all my years in retail, every store I worked at could obtain old information no problem. And a corporate call center that can't print is likely a lie (they must have a printer in there somewhere), or at least ctrl+shift+print screen and send me a screen shot.
Sorry, that got a little ranty. So basically right now I am stuck with a $130 Sony Slimline Paperweight(TM) plus the $80 I spent on Guitar Hero 2 (I miss that game already). I am not going SC on the company or the people on the other end of the phone because, hey, bottom line is I need proof of purchase and it was my responsibility to hold onto the receipt, and I threw it away.
What I would like to know from the video game store employees, who might have a better understanding of the inside workings of these kinds of returns and such with Sony, is there anything else I can do? I don't really want to do an out of warranty exchange with Sony, as that will cost me money, and this little guy is only 31 (35 now) days old.
Any advice would be appreciated!
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