this really should go in MIM but it is more of a general rant. this has been bitched about almost as much as SCs
WHat in the hell is it with companies pushing customer satisfaction surveys????? and WHY OH GOD WHY must every survey be a perfect score??????
Yes I know they offer the customer "incentives" like a cash prize or say an Ipod or free stuff, but why does everything have to be "perfect" like a 5 out of 5 on everysingle question????? nothing can be perfect each and every time and for every customer.
I have read 2 surveys done on the same night (same nights business a couple of hours apart) one with only 2s and 3s and one with all 5s
the one with 2s and 3s basically said our store (almost band new) was a dump (we need a new store), the lot was full of trash, the staff sucked and was "unprofessional", the service was horrible, and the food was puke worthy. and yet these people say they will DEFINEATELY come back.
the one with all 5s said just the oppsite, the atmosphere and appearence was great, the staff was fantastic, the food was great, etc.
WTF??????
Plus we are not allowed to prove that all of the negatives are wrong.
all it seems to be is that the company is wanting is to pat itself on the back and have another swig of their martini whilst find new ways of crapping on and putting down the groundpounders who actually make the company run.
my company is real really really pushing these surveys to the point of nausea. and IF we do not get all perfect scores we get crapped on. there is no real insentive for us as groundpounders to do well except MAYBE a small prize (OHHHHH look a personal pizza WOWOWOWOWOWOWOW) or a $10 gift card for some store.
I just do not get it.
WHat in the hell is it with companies pushing customer satisfaction surveys????? and WHY OH GOD WHY must every survey be a perfect score??????
Yes I know they offer the customer "incentives" like a cash prize or say an Ipod or free stuff, but why does everything have to be "perfect" like a 5 out of 5 on everysingle question????? nothing can be perfect each and every time and for every customer.
I have read 2 surveys done on the same night (same nights business a couple of hours apart) one with only 2s and 3s and one with all 5s
the one with 2s and 3s basically said our store (almost band new) was a dump (we need a new store), the lot was full of trash, the staff sucked and was "unprofessional", the service was horrible, and the food was puke worthy. and yet these people say they will DEFINEATELY come back.
the one with all 5s said just the oppsite, the atmosphere and appearence was great, the staff was fantastic, the food was great, etc.
WTF??????
Plus we are not allowed to prove that all of the negatives are wrong.
all it seems to be is that the company is wanting is to pat itself on the back and have another swig of their martini whilst find new ways of crapping on and putting down the groundpounders who actually make the company run.
my company is real really really pushing these surveys to the point of nausea. and IF we do not get all perfect scores we get crapped on. there is no real insentive for us as groundpounders to do well except MAYBE a small prize (OHHHHH look a personal pizza WOWOWOWOWOWOWOW) or a $10 gift card for some store.
I just do not get it.
Comment