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I'm going to miss third shift... because there aren't any supervisors or managers around, I often get called on to do things I'll never be asked to do on first shift.
Unfortunately, I can't really go into a lot of details about what happened a few nights ago. But, we suddenly had a major spike in call volume. It's happened before, so I didn't think much about it. I just reported to our network center that we were suddenly taking a lot of calls.
Then, about a half hour later, the network guy sent me an email... "Follow this situation closely. We can't find any reason why there should be a huge increase in calls. Keep sending me reports."
So, I did what I was told to do. Right before I was about to leave at 7AM, the network guy wrote me: "We don't still don't know exactly what the problem is, but you're picking up on some trends that seem important. We're setting up a conference call. We need you to join in."
So, I joined in. As we introduced ourselves, I found I was in the company of a lot of very important people in the company.
What immediately became obvious was that the problem wasn't confined to the local area... reports started coming in from other areas in the East... and then the Midwest...
To make a long story short, I got the rare opportunity to spend a morning hanging out with some of the best minds in the cable business, listening to them working out a problem from the ground up. I'm forever impressed by intelligence, and watching these people in action was an event. And, now and again, they'd ask me for input. Me? A year ago, I was a temp in the order entry department.
And when it was over, my boss came up to me. He said, "you know, you did some good work here today."
Unfortunately, I can't really go into a lot of details about what happened a few nights ago. But, we suddenly had a major spike in call volume. It's happened before, so I didn't think much about it. I just reported to our network center that we were suddenly taking a lot of calls.
Then, about a half hour later, the network guy sent me an email... "Follow this situation closely. We can't find any reason why there should be a huge increase in calls. Keep sending me reports."
So, I did what I was told to do. Right before I was about to leave at 7AM, the network guy wrote me: "We don't still don't know exactly what the problem is, but you're picking up on some trends that seem important. We're setting up a conference call. We need you to join in."
So, I joined in. As we introduced ourselves, I found I was in the company of a lot of very important people in the company.
What immediately became obvious was that the problem wasn't confined to the local area... reports started coming in from other areas in the East... and then the Midwest...
To make a long story short, I got the rare opportunity to spend a morning hanging out with some of the best minds in the cable business, listening to them working out a problem from the ground up. I'm forever impressed by intelligence, and watching these people in action was an event. And, now and again, they'd ask me for input. Me? A year ago, I was a temp in the order entry department.
And when it was over, my boss came up to me. He said, "you know, you did some good work here today."
Since then, it has been said that I walk on water.
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