I'm sure everyone on these boards has had a customer who wasn't sucky, but was extremely hard to understand/talk to for one reason or another. I tend to feel frustrated in these situations, because I can't really help a customer if I have no idea what they're saying/asking.
There's one particular situation that happened in my store that I remember vividly. I had a family with two young girls come up to me asking about tickets to a theme park. The little girls had never been there before, so they had a bunch of questions. However, both girls seemed to have a particular speech impediment.
The youngest girl was almost impossible to understand, but I tried my best to answer her questions. I actually had to guess as to what she was talking about and try to answer her questions accordingly. (I was showing her maps and giving general information about the rides and shows, and she seemed happy with that. )
The older girl...oh my goodness. It was probably the most difficult conversation I've ever had, but not because I couldn't understand the girl - it was because of the way she spoke.
Stewie Griffin described it best.
This little girl literally ended all of her sentences like she was asking a question. It was nerve grating, but I tried to smile through it and act like it wasn't bothering me.
In the end the parents thanked me for answering their children's questions, and even told my coordinator that I did a great job. I'm glad that I was able to make everyone happy, but I don't think I'll ever forget that conversation.
There's one particular situation that happened in my store that I remember vividly. I had a family with two young girls come up to me asking about tickets to a theme park. The little girls had never been there before, so they had a bunch of questions. However, both girls seemed to have a particular speech impediment.
The youngest girl was almost impossible to understand, but I tried my best to answer her questions. I actually had to guess as to what she was talking about and try to answer her questions accordingly. (I was showing her maps and giving general information about the rides and shows, and she seemed happy with that. )
The older girl...oh my goodness. It was probably the most difficult conversation I've ever had, but not because I couldn't understand the girl - it was because of the way she spoke.
Stewie Griffin described it best.
This little girl literally ended all of her sentences like she was asking a question. It was nerve grating, but I tried to smile through it and act like it wasn't bothering me.
In the end the parents thanked me for answering their children's questions, and even told my coordinator that I did a great job. I'm glad that I was able to make everyone happy, but I don't think I'll ever forget that conversation.
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