Quoth CrazyCashierGuy
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Have you ever googled reviews of your workplace?
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Yeah, I worked at a lawn chemical company. Many of the complaints that I read online (and confirmed to greater or lesser extents while working there) are:
-Does not actually treat lawn, shows up and hangs paper work on door.
this is done because the lawn care specialists have impossibly high daily quotas, so they cheat so they dont get fired (im not justifying but a man/woman on the verge of losing thier job gets desperate)
-Does not care about quality
true only quantity, as long as they can send out those monthly bills they dont care
-Changes prices/adds on services I did not request
also true, most often this was done by the local GM and the call center people where ever they are
-destroyed my lawn
also, probably true due to over application of fertilizer
-Did not cancel my service when asked and is threatening to sue me for not paying
i dont know about the threats part, but I know they often would not cancel services since it counted against the call agent who took the call (I always turned mine in and rarely would I see another invoice for them unless someone called and 'saved' them as a customer. locally our GM would also not cancel when he took the call. I know this for a fact as i talked to a customer two days before i quit, this being the reason why I just couldnt handle it on a moral/ethical level
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Quoth wraiths_crono View PostI decided to look up my company, found this was the funniest review around: seems someone never worked a call center before,
“if you love phones this is the place for you”
Former Tier II Customer Service Representative in Saint Petersburg, FL – Reviewed Aug 04, 2011
Pros – the building is nice to work in and is brand new
the job is pretty secure for the most part
Cons – Health benifits Horrible
having to badge to get into parking lot/building long process
constantly on phones with breaks changeing every chance you look
understaffed and when the call volume is low they send people home and it picks back up.
Vacation has to be approved 2 weeks in advance
if you leave your desk for a minute to goto the bathroom you will get emails asking if everythings ok
Long training class with horrible trainers (other then the training manager)
Advice to Senior Management – Shorten Training and fire all the dead weight management and trainers. Don't send Reps home when the call volumes low you cannot predict future call volume. Allow people to use vacation even on short noticeWhen you start at zero, everything's progress.
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I think the worst thing was when a software company the husband worked for ended up on Fucked Company. (the link is to the wiki page, evidently FC the website doesn't really exist as such anymore.)
If that's not a bad review, I don't know what is.
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