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I really, really, really hope this isn't premature, but I just finished my skills assessment for a Customer Care Representative position at a cellular company's call center (which is actually about 10-15 minutes away from my house and involves only 4 turns to get to), and do the actual interview on Wednesday. I have no problem keeping my cool with sucky customers on the phone, or doing anything listed in the job description, and everyone I spoke to there gave me the right kind of vibes. The best part, though? NO SALES! I don't have to pimp anything during a call. Zilch. Zero. Nada. It's straight account service and Tier-1 tech support.
On top of that, the LEAST I'll be offered is $10/hr and, given my amount of general customer service experience, it might be closer to $12... PLUS up to $1.50/hr shift differential if I work nights, which is my preferred shift anyway. $25/mo for health/vision/dental with no deductible and a $10 co-pay, a 5% match on the 401k, education reimbursement that covers books, tuition, and a lot of other expenses, and the typical ultra-discounted rate plan with a discount on hardware that gets bigger as you stay longer. After 5 years, you even get a $400 annual credit towards a phone upgrade.
Oh, and preference for shift assignments is given based on performance, not seniority, and you get 19 PTO days per year, accumulating each pay period, and you can have up to 24 days banked at once... so by the time I finish training and can use any of it, I'll already have 2 days off and change accumulated! No dress code, either. I saw people coming in for the afternoon shift wearing cargo shorts, sandals, and a Slayer T-shirt.
The facilities are awesome, too. They've got a cafeteria, a 24hr fitness center, a web-cafe, a nap room if you want to sleep on your lunch break, and even a free arcade. Yes, an arcade for employees! The whole place has an upbeat, casual feel, and was definitely designed either with color psychology in mind, or by a decorator that REALLY knows how to create ambiance.
Can you tell I'm excited?
On top of that, the LEAST I'll be offered is $10/hr and, given my amount of general customer service experience, it might be closer to $12... PLUS up to $1.50/hr shift differential if I work nights, which is my preferred shift anyway. $25/mo for health/vision/dental with no deductible and a $10 co-pay, a 5% match on the 401k, education reimbursement that covers books, tuition, and a lot of other expenses, and the typical ultra-discounted rate plan with a discount on hardware that gets bigger as you stay longer. After 5 years, you even get a $400 annual credit towards a phone upgrade.
Oh, and preference for shift assignments is given based on performance, not seniority, and you get 19 PTO days per year, accumulating each pay period, and you can have up to 24 days banked at once... so by the time I finish training and can use any of it, I'll already have 2 days off and change accumulated! No dress code, either. I saw people coming in for the afternoon shift wearing cargo shorts, sandals, and a Slayer T-shirt.
The facilities are awesome, too. They've got a cafeteria, a 24hr fitness center, a web-cafe, a nap room if you want to sleep on your lunch break, and even a free arcade. Yes, an arcade for employees! The whole place has an upbeat, casual feel, and was definitely designed either with color psychology in mind, or by a decorator that REALLY knows how to create ambiance.
Can you tell I'm excited?
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