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I won't go too much into background because it's 3 months, about 3 dozen phone calls, about a dozen in store visits, a few e-mails, a few chats, a long letter, etc. all involved in this long story of why Sprint's customer service sucks. It's not even the individual people every time, it's sometimes just the setup.
So, this is what you need to know:
I have a warranty. I had a phone. It broke. This is the tale of all the replacements---
PHONE #1: Same make and model, but also broken in the same way (lasted 3 weeks).
PHONE #2: Different make and model (claimed to be "comparable, but is 2 years older). This one I had for a few days before figuring out it didn't make any outbound calls. Went to Sprint store. He opened it. It was missing pieces.
PHONE #3: He gets a new phone of the same older make and model, this one is BURNED on the inside.
PHONE #4: He gets another phone and this one won't turn on (water damage).
PHONE #5: This one had a layer of gunk inside and had pieces of paper inside.
PHONE #6: Best option, so I leave with it.
Keep in mind, that means I've truly walked out with 3 phones only, while 3 I used in store only, all but one completely busted.
After a few weeks with this phone, it's obvious that I took a huge downgrade when I traded phones.
The punch line? On the phone with Sprint yesterday, a woman (this was one that actually did have attitude, but that was rare), said, "Well, I see here you've gone through 6 phones in 3 months. Our policy is 1 (later my dad was told 3) phone a year. You've already exceeded what you're alloted and we've already went above and beyond for you, waving that limit."
How about you not hand me a BROKEN PHONE? Refurbished? Pffft.....
So, this is what you need to know:
I have a warranty. I had a phone. It broke. This is the tale of all the replacements---
PHONE #1: Same make and model, but also broken in the same way (lasted 3 weeks).
PHONE #2: Different make and model (claimed to be "comparable, but is 2 years older). This one I had for a few days before figuring out it didn't make any outbound calls. Went to Sprint store. He opened it. It was missing pieces.
PHONE #3: He gets a new phone of the same older make and model, this one is BURNED on the inside.
PHONE #4: He gets another phone and this one won't turn on (water damage).
PHONE #5: This one had a layer of gunk inside and had pieces of paper inside.
PHONE #6: Best option, so I leave with it.
Keep in mind, that means I've truly walked out with 3 phones only, while 3 I used in store only, all but one completely busted.
After a few weeks with this phone, it's obvious that I took a huge downgrade when I traded phones.
The punch line? On the phone with Sprint yesterday, a woman (this was one that actually did have attitude, but that was rare), said, "Well, I see here you've gone through 6 phones in 3 months. Our policy is 1 (later my dad was told 3) phone a year. You've already exceeded what you're alloted and we've already went above and beyond for you, waving that limit."
How about you not hand me a BROKEN PHONE? Refurbished? Pffft.....
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