I'm going to have to go off on some poor phone jockey on Monday but I am raging right now and don't see how I have any other options.
So hubs just informed me that mortgage company just sent us a past due notice. Wtf??!! Last month was our first house payment. We mailed the check certified only to be told they never got it. We ended up having to put a stop payment on it and paid over the phone instead. Of course the agent told us there would be no problems. Well upon perusal of this latest notice these geniuses applied that payment to this month instead, not last month. Then they tried to cash the check THAT THEY SAID THEY NEVER GOT! Of course that didn't go thru so now we owe them a payment! I tried to call and they are closed on weekends and their website is a joke. I can't even sign in. I am so mad! People lose their homes over shit like this.
Any ideas on how to get results from these people when I call without having to be a shrieking shrew?
So hubs just informed me that mortgage company just sent us a past due notice. Wtf??!! Last month was our first house payment. We mailed the check certified only to be told they never got it. We ended up having to put a stop payment on it and paid over the phone instead. Of course the agent told us there would be no problems. Well upon perusal of this latest notice these geniuses applied that payment to this month instead, not last month. Then they tried to cash the check THAT THEY SAID THEY NEVER GOT! Of course that didn't go thru so now we owe them a payment! I tried to call and they are closed on weekends and their website is a joke. I can't even sign in. I am so mad! People lose their homes over shit like this.
Any ideas on how to get results from these people when I call without having to be a shrieking shrew?
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