I must have bad luck with BK

[Sofar]

(Not like McD's, where the fries are literally injection-molded mashed potatoes.)

Not french fries really. More like hash browns. Occasionally we deep-fry the serveral gallons worth of leftover mashed potatoes from dinner next door at the café, (we're affiliated,) and sling us up some hash as a lunch special.

[Geek King]

You know, I was thinking yesterday, "My local BK isn't like this." So after work, I decided to go get some greasy goodness for my after work meal. (I don't eat lunch at work, as I work 6:30 to 2:30). I'm sorry for even thinking it now.

I don't even special order anything special. I've always been of the mind that if you don't like it, get something that doesn't have it. I ordered a large #3 (triple whopper, I was hungery) with onion rings and a Dr. Pepper, no ice (I have a minor, irratating allergy to cold things. If things are too cold, I get all phlegmy. It sounds like I have the flu. My dad has it, and he swells up, so I guess I'm better off.). I did not speak too quickly, as I have been ordering for 25 years, plus reading here, so I know that ordering with a moderate speed and clarity is a good thing. Silly me.

The girl says please pull up. No total. Uh-oh...this seems to always be a bad indicator that something will be wrong for me. But then again, maybe they're just busy. I get there and am told the total is $5.63. Problem: the base menu price is $5.99, and I upsized (+.80) it besides. So I ask her to repeat the order. She does, and stops in the middle with, "Oh, I forgot to hit the large button. Oops!" Ok, we had a chuckle together, and I pulled up to the next window, still a little confused as to where the first price came from.

I get my drink, with ice. I nicely pass it back and request it with no ice, since I did order it that way. I get my food, and there sits a big wad of fries in the bag...not my onion rings. The horror, the horror, I know.

I did pass them pack and ask for onion rings, and got them. Fortunately, the burger was right, and tasted fine.

Serves me right for thinking to stand up for one of my local grub spots.

I blame thegirraffe

[greensinestro]

Why didn't you just call 911 like that lady did out in California? She wanted the police to come to her rescue because they would not serve her Western burger the way she wanted.

[draftermatt]

Why didn't you just call 911 like that lady did out in California? She wanted the police to come to her rescue because they would not serve her Western burger the way she wanted.

I remember hearing that. The 911 operator was so freaking funny.

http://www.ebaumsworld.com/2006/07/bk_911_tape.html

[thegiraffe]

Serves me right for thinking to stand up for one of my local grub spots.

I blame thegiraffe

Ha.

Yeah, I was running late for work this morning, and ran by BK to get breakfast. I asked specifically for two sausage egg and cheese CROISSANTS. I get to work only to find two sausage egg and cheese BISCUITS. Lovely. I don't like the biscuits, but I was starving. So be it.

This was a totally different BK on the completely opposite side of town too. Sounds like somebody's not up on their quality control...

[Jack7957]

Stopped at McD's at a rest area on the highway today for lunch. I noticed they were getting slammed right then, and it appeared they only had 4 people working. 1 running front register, 1 running Drive Thru register, the MOD doing fries, and the grill jockey. When I'm still 3 people away from placing my order I see the grill guy look around, and then disappears somewhere in the back. So now they have no one doing grill and customer orders are backing up. It took the MOD almost 5 minutes to notice no food was coming up for the orders, the front register cashier goes running in the back to find the grill jockey. After a couple minutes she comes back with the grill jockey and another guy. Turns out the other guy was unloading a truck, but here's the kicker. The MOD asks the grill jockey where he went. He went to the bathroom, he was going to tell someone, but "it was coming up right when he was about to ask." I have no idea what was coming up, and I didn't want to think about it.

[CurlyLocks]

Why didn't you just call 911 like that lady did out in California? She wanted the police to come to her rescue because they would not serve her Western burger the way she wanted.

Oh man, that was a hoot! I heard that right after it happened and I'll never forget it. The operator handled the caller beautifully. I hope the caller got in trouble for abusing the 911 system.

[myswtghst]

I drove through KFC tonight to get dinner for me and 4 of my male coworkers. Suffice to say, it was a lot of food. Is it sad that I was actually impressed that they only messed up one thing? (They forgot my popcorn chicken, but we did get a random coleslaw that no one ordered). Granted, I was just glad it was my food they forgot, as I'm pretty laid back and just ate my potatoes and corn for dinner, and the guys would've been upset if their food was missing.

I was proud of my non-suckiness though, in that I wrote out the order on a post it, and had it all ready for easy ordering.

[Food Lady]

I notice that a few of you have ordered something like "no onions" and gotten onions but no ketchup. Or something like that. Honestly, I don't think it's the cashiers. It's the touch screens and sensitive key pads. You hit one button, but it rings another. And then the order has already gone to the grill. Too late. I've run into this issue in every food joint I've worked at. The system just doesn't work. The companies want customers to have it their way, but in 30 seconds, but fresh, with a short-handed staff, etc., etc. There are just too many variables, and that is why I will never work management in a fast-food place ever again. I can't control everything, but you're expected to, for freaking $7.50 an hour.

I do food now, but it's made to order. Well, heated up to order. Whatever. I know my orders are right because I'm the cashier, cook, waitress, busgirl, food prep. person, etc. If I make a mistake, I always catch it mid-order. And thank God we don't have a drive-thru.

[blas]

To a certain extent, I agree with you, but on the other hand, the times I have corrected the cashier and said "No, only ketchup please!" and I was told that it would be corrected, it wasn't corrected.

If a customer can read the mistake on the screen and correct the drive thru order taker, and the order taker says they'll fix it, why is it not getting fixed? Even if it's busy, I'd rather holler at the grill people "That's an only ketchup on order #10, sorry guys!" than have them shrug it off and give me what I don't want.

Call me an SC, but that's how I see it. I'd rather deal with cranky grill workers than cranky customers coming back in and telling me "I TOLD you it was only ketchup and you told me you'd fix it!"

[Food Lady]

Expecting them to fix it doesn't make you an SC. I agree that when the mistake is pointed out, they should be concerned and fix it. But I suppose multiple mistakes in a day are to be expected when the companies push so hard for fast times.

[greensinestro]

Oh man, that was a hoot! I heard that right after it happened and I'll never forget it. The operator handled the caller beautifully. I hope the caller got in trouble for abusing the 911 system.

They've never actually identified the caller, but it's on the internet and has been heard on multiple news magazines. I'm sure the lady that did it gets embarrassed or turns beet red every time she hears about it.

[Giggle Goose]

Unfortunately for most folks, In'n'Out is only in the southwest U.S.

Tell me about it! I went to the West Coast for the first time in my life last month, and I don't think I've ever been so impressed with a freaking FAST FOOD RESTAURANT! It was so good, really fast, and the people who worked there were really friendly.

I've actually never had a problem when ordering anything for MYSELF at a fast food place, but it seems like someone always screws up one of my family member or friend's orders. It gets confusing when the order is bigger, I guess.

[CurlyLocks]

I haven't been to a BK in years, but sure enough last night we had them screw up our order. My husband ordered two burgers ketchup only, which they got right. But he also ordered onion rings, and it was displayed correctly on the screen, but he got french fries instead.

[Skrae]

This sort of reminds me of a story a friend told me. She went to McDonalds (why I don't know, soggy, soggy fries >_<) and she gave the cashier a 20 for the meal and she got far too little change back. Now this was around the time the new 20s came out. Now anyone who knows anything know that no matter how much orange a new bill is designed with, if it has the numbers 2 and 0 in the corners, with very few exceptions (mainly in alternate universes) that means it's a 20. She didn't seem to understand that, so my friend asks to talk to the manager and the asshole actually sticks up for his employee's mistake.