Selfsighting again

[HotelMinion]

I'm so ashamed.
It was that time again, bills are due. I hate paying bills. But it's got to be done. Or the credit card company will send nasty debt collectors to bother me.
So I go and log on to their website. I don't like automatic payment, btw, because I once had it and was still billed even after my debt was paid. It was weeks before I realized. Besides I like having more control over my finances.
Anyway...I logged in like I always do and a message saying "error, this computer is not recognized. Put in your telephone number."
What??? This is the first time it had said that. Whatever, I put it in.
"Error: the input was wrong. Try again."
So I tried and tried, but it kept saying I was wrong! And then it said:
"Too many attempts. Call company to unlock account."
Grr! How frustrating! All I wanted to do is pay my #$!?! bill!! I hate calling companies, they always put me on hold forever. But I had no other options, so I called.
After playing punch the number game for a few minutes, and being put on hold for a few minutes, a girl answered.
Nice girl: Hello, may I have your name?
Me: [name]!!
NG: And your address?
Me: [growling address]
NG: and your credit card number for verification?
Me: Hold on, I have to find it!
NG: ok.
Me: *grumbling, looking, exhaling in an annoyed way* [number]
NG: ok, what can I do for you today?
Me: *nearly yelling* I was trying to pay my bill online, and it asked for my telephone number. I put it in and it locked me out!!!!
NG: ok, I unlocked it. Try again.

So I tried it again, and I t went through.

Me: *mollified* ok it went through. Thanks.
NG: no problem, anything else?
Me: that's it. Thanks.
NG: have a nice day, good bye!

So yeah I was a bit snippy with her. Ok, more than a bit, So let me have it. Bonus points if you work in a call center like her and have to deal with horrible pple like me! :/ I feel so ashamed I could cry really!

[EricKei]

Everyone has off days ^_^ You can always call up the place and just ask them to pass on the message that the person who helped you was really nice )

[ExArtShopSlave]

Everyone has off days ^_^ You can always call up the place and just ask them to pass on the message that the person who helped you was really nice )

I can agree with that! Those of us who work in call centres appreciate a 'good job' pat on the back!

ExArtShopSlave

[sms001]

So let me have it.

You were bad and you should feel bad.

Sorry, that's all I can muster for something I'm guessing we've all been guilty of; it's just human nature. The huge difference is remorse. When we (CS) do it, we realize it and act accordingly. I'm guessing if any call center people chime in they're gonna tell you something along the lines of "HA! That's NUTHIN'!" Heck, just think of the stories from them you've read here. You didn't even ask for compensation for all your precious wasted time, or curse: pretty amateur level suckitude.

Your problem got solved, you ended the call with a thanks (and I'm guessing a bit less attitude) so it may not have even registered.

Any idea what went wrong w/ the phone entry?

[Sliceanddice]

you where snippy yes but you didnt yell you didnt scream you told them the issue and while you where mad you let them do their job. hell when i worked at a call center i loved the quick easy ones like that even if they where mad.

though i also got my jollys off on the pissed off ones