I was at the Giant Tiger today (it's kind of a big variety store here in Canada, sells a bit of everything). My brother and I decided to get pops, so we went to the pop machines outside and I decided I wanted a Pepsi. Unfortunately the machine was out of pepsi, kind of sad when you consider there were 4 pepsi buttons. I went into the store and they were selling the bottles of pepsi for 97 cents so I thought, well that's not too bad considering the machines were selling the cans for 75 cents, so I grabbed one and went to the cash. The woman rang it through and said "$1.53" I think I said "What?" out of surprise. The woman repeated it slowly like I was an idiot, and because she seemed to have an attitude (and chances were I read the sign wrong) I just paid with my debit. Afterwards I did a u-turn back into the store and went over to the fridge. 97 cents. I didn't want to hassle with the cash lady, so I went over to customer service.
CSG- customer service girl
AL- attitude lady (same lady that sold me the pepsi)
Me- me
(I tried to space this out a little to make it clearer on who was talking)
Me- Hi, I paid $1.53 for this pepsi, but the fridge says 97 cents.
CSG- Oh, that's the price for Aquafina. I think you just read the wrong sign.
Me- OK, sorry about that.
I went back to the fridge and examined the sign closely.
Sign- PEPSI, 97 cents
Back to the CS desk I go...
Me- Hi, I looked at that sign and it says Pepsi.
CSG- Oh really? (no attitude here, she was nice the whole time)
AL- What's the problem?
CSG- This lady paid $1.53 for her pepsi, but she says the sign says 97 cents.
AL- No, it's $1.33 without tax.
AL ends up calling pricing people, I wait for a few minutes chatting with the CSG.
My brother is horribly embarrassed I'm doing this and I'm beginning to feel the same way.
AL walks away to do something and the pricing lady shows up. CSG tells her what's going on and she goes over to the pop fridges. A few minutes later she comes back with the sign.
PL- This is an old promotion, it's over now but we forgot to take down the sign. You'll have to give it to her. I fixed the signs so the right price is there now.
She leaves and CSG starts working things out to give me my 40 cent refund (by this time I'm feeling like a complete idiot) when all of a sudden
AL (from the fridges across the store and it's a pretty big store)
"HEY LADY! HEY LADY WITH THE PEPSI!"
CSG and I both turn to look and she comes running up.
AL- It's $1.33. The sign is down there.
CSG- Yes but-
AL- You don't get a refund. The price is correct.
CSG- But the pricing woman was just here and she brought the sign up.
AL- Yes but it's $1.33.
Anyway, we finally got it through her head that the price had already been changed and I was getting my refund, which I did get. Do you think I was a pest for going back for 40 cents? I tried my best not to be sucky which was easy since I wasn't mad or anything, and I was polite as I could be. I was ready to walk away after 5 minutes, since all I thought when I saw the price was wrong was "Oh, I've been overcharged, better go back." and didn't give a thought that it was only 40 cents. I think it was kind of unprofessional for that woman to scream across the store at me though. Sorry this is so long. By the way, that was only a small part of the crazy monday I've been having so far.
CSG- customer service girl
AL- attitude lady (same lady that sold me the pepsi)
Me- me
(I tried to space this out a little to make it clearer on who was talking)
Me- Hi, I paid $1.53 for this pepsi, but the fridge says 97 cents.
CSG- Oh, that's the price for Aquafina. I think you just read the wrong sign.
Me- OK, sorry about that.
I went back to the fridge and examined the sign closely.
Sign- PEPSI, 97 cents
Back to the CS desk I go...
Me- Hi, I looked at that sign and it says Pepsi.
CSG- Oh really? (no attitude here, she was nice the whole time)
AL- What's the problem?
CSG- This lady paid $1.53 for her pepsi, but she says the sign says 97 cents.
AL- No, it's $1.33 without tax.
AL ends up calling pricing people, I wait for a few minutes chatting with the CSG.
My brother is horribly embarrassed I'm doing this and I'm beginning to feel the same way.
AL walks away to do something and the pricing lady shows up. CSG tells her what's going on and she goes over to the pop fridges. A few minutes later she comes back with the sign.
PL- This is an old promotion, it's over now but we forgot to take down the sign. You'll have to give it to her. I fixed the signs so the right price is there now.
She leaves and CSG starts working things out to give me my 40 cent refund (by this time I'm feeling like a complete idiot) when all of a sudden
AL (from the fridges across the store and it's a pretty big store)
"HEY LADY! HEY LADY WITH THE PEPSI!"
CSG and I both turn to look and she comes running up.
AL- It's $1.33. The sign is down there.
CSG- Yes but-
AL- You don't get a refund. The price is correct.
CSG- But the pricing woman was just here and she brought the sign up.
AL- Yes but it's $1.33.
Anyway, we finally got it through her head that the price had already been changed and I was getting my refund, which I did get. Do you think I was a pest for going back for 40 cents? I tried my best not to be sucky which was easy since I wasn't mad or anything, and I was polite as I could be. I was ready to walk away after 5 minutes, since all I thought when I saw the price was wrong was "Oh, I've been overcharged, better go back." and didn't give a thought that it was only 40 cents. I think it was kind of unprofessional for that woman to scream across the store at me though. Sorry this is so long. By the way, that was only a small part of the crazy monday I've been having so far.
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