I just got off the phone with a rep from one of my utility companies (name withheld to protect the innocent) and what should have been a one minute call ballooned into about ten minutes due to this absolutely ridiculously long phone script he had to get through. I know he HAS to say it, but good gord!
The opening greeting gave me about twenty pieces of information I didn't need, including recitation of the number I had JUST DIALLED.
He used the full corporate name of the company instead of the well-accepted shortened name. And not just the first time. EVERY time the name of the company was used, he used five words instead of one.
He thanked me for calling about five times, each expression of gratitude more hilariously flowery than the last.
He liberally peppered every sentence with my name, which creeped me out a bit.
The most annoying part? I was just trying to find out when their local office closed. You can't call the local office directly, you have to go through the provincial toll-free line. Every time I tried to politely interject, he asked me another question for "security purposes" for my "own protection". If the damn script had just provided me with an opening, I could have just asked my question. They don't need my mother's maiden name to tell me the office closes at 4 pm.
The opening greeting gave me about twenty pieces of information I didn't need, including recitation of the number I had JUST DIALLED.
He used the full corporate name of the company instead of the well-accepted shortened name. And not just the first time. EVERY time the name of the company was used, he used five words instead of one.
He thanked me for calling about five times, each expression of gratitude more hilariously flowery than the last.
He liberally peppered every sentence with my name, which creeped me out a bit.
The most annoying part? I was just trying to find out when their local office closed. You can't call the local office directly, you have to go through the provincial toll-free line. Every time I tried to politely interject, he asked me another question for "security purposes" for my "own protection". If the damn script had just provided me with an opening, I could have just asked my question. They don't need my mother's maiden name to tell me the office closes at 4 pm.
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