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Normally I don't go to the bank the day after a holiday but I finally got one of our freelance clients to pay us. We are a new small business and it had been so long since I had the pleasure of using the business debit card my brain had forgotten the pin. All I needed to do was reset the pin then use the in lobby ATM to deposit my check. I was more than willing to do the sign in song and dance. I brought my iPad so I could work while waiting. Also I am the mellowest banking customer ever because my mom worked in a bank when I was little and taught me to treat everyone with respect.
It started when I walked in. There were 25-30 people waiting for the 2 tellers. This branch only has 2 teller windows and 2 atms and one business window. People are complaining They should have been prepared for the Post holiday rush. How I am not sure as there physically is no other stations to opened. But that isn't an issue because I need a personal account specialist and you must sign in to see one. And I see my old buddy Rodrigo, the man who helped me with setting up my business accounts holding the list. I walk towards him and this cow of a woman begins screaming at me.
"Oy I was in line here! Get the fuck to the back of the line!"
There is literally no line. There isn't. There is just Rodrigo holding the clip board having called a name off the list. I ignore her and allow Rodrigo to set the clip board down.
I greet Rodrigo and ask after his family and asked if he had a nice Christmas and new year. He looks horrified and says in his sweetest voice
"Hi Aislin, glad to see you I am almost ready for your APPOINTMENT I just have one customer already seated and I will come get you for you APPOINTMENT, I am so sorry I'm running late let me make sure you get seen next. Just put down my name and I will get you taken care of."
The cow by this time has put her name on the list and I put my name after hers. There is literally no one else on this list until 2-3 more customers sign in.
Suddenly a different banker comes up and picks up the clipboard. Sees Rodrigos name beside my name and says "Oh you had an appointment let me get you taken care of"
Apparently that is their little code? I explained when we got to his desk that I just needed a pin change and that I usually deal with Rodrigo but he said he knew that the woman had screamed at me and wanted to take care of me because frankly no one wanted to deal with someone who was screaming right off the bat. Sadly he got me out the door and had to take on the screaming banshee. I wish him luck.
It started when I walked in. There were 25-30 people waiting for the 2 tellers. This branch only has 2 teller windows and 2 atms and one business window. People are complaining They should have been prepared for the Post holiday rush. How I am not sure as there physically is no other stations to opened. But that isn't an issue because I need a personal account specialist and you must sign in to see one. And I see my old buddy Rodrigo, the man who helped me with setting up my business accounts holding the list. I walk towards him and this cow of a woman begins screaming at me.
"Oy I was in line here! Get the fuck to the back of the line!"
There is literally no line. There isn't. There is just Rodrigo holding the clip board having called a name off the list. I ignore her and allow Rodrigo to set the clip board down.
I greet Rodrigo and ask after his family and asked if he had a nice Christmas and new year. He looks horrified and says in his sweetest voice
"Hi Aislin, glad to see you I am almost ready for your APPOINTMENT I just have one customer already seated and I will come get you for you APPOINTMENT, I am so sorry I'm running late let me make sure you get seen next. Just put down my name and I will get you taken care of."
The cow by this time has put her name on the list and I put my name after hers. There is literally no one else on this list until 2-3 more customers sign in.
Suddenly a different banker comes up and picks up the clipboard. Sees Rodrigos name beside my name and says "Oh you had an appointment let me get you taken care of"
Apparently that is their little code? I explained when we got to his desk that I just needed a pin change and that I usually deal with Rodrigo but he said he knew that the woman had screamed at me and wanted to take care of me because frankly no one wanted to deal with someone who was screaming right off the bat. Sadly he got me out the door and had to take on the screaming banshee. I wish him luck.
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