Not my customer, my cube neighbor's, but I got the complaint so I'm not sure where to put this. Mods, I'm sorry for the bother if you have to move it.
So, I'm on a phone interview with my customer and I slipped and said a bad word at the computer. (I called it a poopy-head.) Of course, I instantly apologized to my customer about the language and he started laughing at me because he had much stronger words to say to computers. Despite the rather long interview due to the computer caused delays, we were able to joke and laugh with each other during the down time.
Apparently, this offended my cube neighbor's customer and she demanded to see a sup on her way out. She was offended because:
1. She didn't actually hear me say a bad word, but she knew that I had because she heard me apologize.
2. I seemed to be making fun of my customer by joking and laughing.
3. Even if my customer was on board with the joking and laughing, how could I have gotten any work done?
4. If I had finished his interview that quickly, why did hers take so long?
Sup was required to take this seriously, a complaint that I was witnessed being abusive to a customer is a firing offense.
This resulted in the sup calling my customer, telling him that she was doing a random check on my customers to ask how I had treated them during our interview. He loves me, he thinks I should get a big raise, he thinks that he's never been treated nicer when renewing his food stamps and wants me to be his permanent case-worker.
Did I swear at any time during the interview? No! Did I apologize for swearing? Well, yeah, but he thought it was because I had young grandchildren. Who else would apologize for saying poopy-head at a computer?
This went up several levels of the chain-of-command and then back down. Today I got a verbal warning when I promised that there would be no more poopy-head language.![Rolling](https://www.customerssuck.com/board/core/images/smilies/roll.gif)
So, I'm on a phone interview with my customer and I slipped and said a bad word at the computer. (I called it a poopy-head.) Of course, I instantly apologized to my customer about the language and he started laughing at me because he had much stronger words to say to computers. Despite the rather long interview due to the computer caused delays, we were able to joke and laugh with each other during the down time.
Apparently, this offended my cube neighbor's customer and she demanded to see a sup on her way out. She was offended because:
1. She didn't actually hear me say a bad word, but she knew that I had because she heard me apologize.
2. I seemed to be making fun of my customer by joking and laughing.
3. Even if my customer was on board with the joking and laughing, how could I have gotten any work done?
4. If I had finished his interview that quickly, why did hers take so long?
Sup was required to take this seriously, a complaint that I was witnessed being abusive to a customer is a firing offense.
This resulted in the sup calling my customer, telling him that she was doing a random check on my customers to ask how I had treated them during our interview. He loves me, he thinks I should get a big raise, he thinks that he's never been treated nicer when renewing his food stamps and wants me to be his permanent case-worker.
Did I swear at any time during the interview? No! Did I apologize for swearing? Well, yeah, but he thought it was because I had young grandchildren. Who else would apologize for saying poopy-head at a computer?
This went up several levels of the chain-of-command and then back down. Today I got a verbal warning when I promised that there would be no more poopy-head language.
![Rolling](https://www.customerssuck.com/board/core/images/smilies/roll.gif)
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