... but that's the way we work now.
I didn't hear the whole conversation but enough to get the gist of it.
Customer wanted to return a bag of tea she'd purchased around Christmas. She didn't like it; it tasted odd.
Now, our normal procedure WITH A RECEIPT is to measure out what's left and exchange it for the same amount of a tea the customer does like.
She didn't have the receipt. I think my manager might have been willing to stretch a point and give her the exchange anyway (as I said, I didn't hear everything, but it was definitely our tea in our distinct little bag) but Customer wasn't happy about it. I think she wanted a refund, and that's a no-go no matter what.
She was indignant that we'd actually expect her to retain a receipt from Christmas, and left definitely not happy with us.
And yet oddly, a pair later on that day brought back a travel mug they'd bought at Christmas ... and THEY had the receipt. (Travel mug wasn't even broken, as it turned out.)
So yeah, lady, it is possible to hang onto receipts. Even from waaaay back three months ago. Not our fault you didn't.
I didn't hear the whole conversation but enough to get the gist of it.
Customer wanted to return a bag of tea she'd purchased around Christmas. She didn't like it; it tasted odd.
Now, our normal procedure WITH A RECEIPT is to measure out what's left and exchange it for the same amount of a tea the customer does like.
She didn't have the receipt. I think my manager might have been willing to stretch a point and give her the exchange anyway (as I said, I didn't hear everything, but it was definitely our tea in our distinct little bag) but Customer wasn't happy about it. I think she wanted a refund, and that's a no-go no matter what.
She was indignant that we'd actually expect her to retain a receipt from Christmas, and left definitely not happy with us.
And yet oddly, a pair later on that day brought back a travel mug they'd bought at Christmas ... and THEY had the receipt. (Travel mug wasn't even broken, as it turned out.)
So yeah, lady, it is possible to hang onto receipts. Even from waaaay back three months ago. Not our fault you didn't.
Comment