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The other pizza thread reminded me of this one time, and I didn't want to take over the other topic, so here it is.
Also, I want to point out that I've noticed a trend on this board not to believe anything any customer says. Sure, there's a lot of sucky brats out there. We all know this. But here I present a story where the employees thought they were totally in the right, but they weren't.
I had recently moved into the college dorms in my area, and one night I was starving. I noticed a Dominos ad on the bulletin board, and salivating at the thought of cheesy goodness brought to my door, I called them up. Gave my cell number, my dorm, all that good stuff. They said it'd be twenty to thirty minutes.
An hour later, I noticed I never got a call. Checked my cell, no messages. Called up the store. They said, "Oh, it wasn't for pickup?" Well, no, that's why I told you where I live. Oh well, they said they'll make a new one since the old one's cold, and it'd be twenty to thirty minutes.
An hour later, as I gave up and indulged hunger with some crackers, I called them again. They said they don't deliver to the dorms. Then why did they let me order? I told them, fine then. I'm late for class anyway.
I came back to my dorm from class, and there was a Dominos delivery truck outside (parked in a handicap space, too). The guy chewed me out about not being there to get the order. "You better be giving a huge tip for this," he said.
I blinked. "Strange, I was told over the phone that you don't deliver to the dorms."
"Then why did you order a pizza?"
"Because I wasn't told until two hours AFTER I ordered."
"You still got to pay for the pizza."
I took the pizza and look inside. Then I handed it back.
"I ordered an extra cheese regular crust, not a sausage thin crust. Plus this pizza is rock solid cold. You want me to pay for this, go back, get the right pizza, and get it here still warm."
"No, you gotta pay for this one."
"No, I don't. I really don't." I ignored him and went into the dorm, where he couldn't follow because he didn't have a guest pass. Called up the store, told them what had happened, and asked them to cancel my order.
An hour later, they called back saying I need to pay for the first pizza because I kept it. Apparently the driver had thrown it down on a table before leaving, and it was quickly devoured by the residents. But that wasn't the story he had given his boss.
Since I had never actually received what I'd asked for, I told them no way was I paying them anything. They called back a few times that night telling me I should pay. Nope, not happening.
Anyway, fast forward a few months, and I'm absolutely starving one evening, craving pizza like it's food of the gods. The local Pizza Hut doesn't deliver (go figure), so I call up Dominos and hope what had happened was a oneshot deal.
I'm told they refuse to deliver to me because I'm a bad customer, and had scammed them out of money. Do wha?! I explain to the lady on the phone what had happened, and she said, "Who am I going to believe, my own coworkers, or you?"
And that is why I eat at Pizza Hut. Plus I just like how their pizza tastes.
Also, I want to point out that I've noticed a trend on this board not to believe anything any customer says. Sure, there's a lot of sucky brats out there. We all know this. But here I present a story where the employees thought they were totally in the right, but they weren't.
I had recently moved into the college dorms in my area, and one night I was starving. I noticed a Dominos ad on the bulletin board, and salivating at the thought of cheesy goodness brought to my door, I called them up. Gave my cell number, my dorm, all that good stuff. They said it'd be twenty to thirty minutes.
An hour later, I noticed I never got a call. Checked my cell, no messages. Called up the store. They said, "Oh, it wasn't for pickup?" Well, no, that's why I told you where I live. Oh well, they said they'll make a new one since the old one's cold, and it'd be twenty to thirty minutes.
An hour later, as I gave up and indulged hunger with some crackers, I called them again. They said they don't deliver to the dorms. Then why did they let me order? I told them, fine then. I'm late for class anyway.
I came back to my dorm from class, and there was a Dominos delivery truck outside (parked in a handicap space, too). The guy chewed me out about not being there to get the order. "You better be giving a huge tip for this," he said.
I blinked. "Strange, I was told over the phone that you don't deliver to the dorms."
"Then why did you order a pizza?"
"Because I wasn't told until two hours AFTER I ordered."
"You still got to pay for the pizza."
I took the pizza and look inside. Then I handed it back.
"I ordered an extra cheese regular crust, not a sausage thin crust. Plus this pizza is rock solid cold. You want me to pay for this, go back, get the right pizza, and get it here still warm."
"No, you gotta pay for this one."
"No, I don't. I really don't." I ignored him and went into the dorm, where he couldn't follow because he didn't have a guest pass. Called up the store, told them what had happened, and asked them to cancel my order.
An hour later, they called back saying I need to pay for the first pizza because I kept it. Apparently the driver had thrown it down on a table before leaving, and it was quickly devoured by the residents. But that wasn't the story he had given his boss.
Since I had never actually received what I'd asked for, I told them no way was I paying them anything. They called back a few times that night telling me I should pay. Nope, not happening.
Anyway, fast forward a few months, and I'm absolutely starving one evening, craving pizza like it's food of the gods. The local Pizza Hut doesn't deliver (go figure), so I call up Dominos and hope what had happened was a oneshot deal.
I'm told they refuse to deliver to me because I'm a bad customer, and had scammed them out of money. Do wha?! I explain to the lady on the phone what had happened, and she said, "Who am I going to believe, my own coworkers, or you?"
And that is why I eat at Pizza Hut. Plus I just like how their pizza tastes.
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