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First post about a sucky customer YAY! 
Now my mother worked in a United Bakery for several years, isn't working there now but, when she was, she got plenty of CS's. This one particular woman I never actually SAW at the bakery but my mother told me about her plenty of times.
She was an older woman probably in her mid to late 60s. She was the type that would come into the bakery, peruse over the avaliable items and was always complaining. She holler and yell and yell and holler, "this isn't fresh, nothing here is ever fresh, it's always stale"
Now I'll admit that some of the things that the bakery sold sucked because there were some workers that didn't even do half-@$$ed work and so it didn't taste right, but that was usually things like the doughnuts and the like that were in the case. The cakes, cookies, and muffins that were packaged and set out, that I tried, were very moist and delicious.
Anyways, despite how she complained the woman would often buy something....only to to come BACK and complain about the cake and demanding a refund. In fact, there was once she came back complaining she couldn't eat the cake cause it was too hard. And guess what? She never brought the cake back! She had no proof she hadn't just eaten the cake and then decided to complain and get her money back. If you can't eat it, why not bring it back?
Course the sad part is that the managers rather sucked and just gave her back her refund without asking any questions, asking for the cake or the reciept, leaving her to believe she could get whatever she wants.
Skippy to a while later and my mother and I are passing through Wal-Mart and heading down the soap and shaving cream aisle. Well as we're going along I see this woman in her blue Wal-Mart vest escorting elder lady towards the shavers. The conversation went something like this, I can't remember exact words as this was several years ago.
WM - blue vested Wal-mart worker
EL - Elder Lady
WM: Here you are ma'am.
EL: *in a rude, "I'm above you" voice* Well which one is good?
WM: Um...well there's the intuition, it's-
EL: *Contiuning the voice and cuting the poor girl off* Does it work? I want something that works.
WM: Well ma'am I'm not sure....
And that was about the time we're too far past to hear, my mother and I just feeling sorry for the girl as my mother explains that that's the same woman who's always coming into the shop and complaining about the bakery cakes as I had never seen her before.
What did this woman expect? For the Wal-Mart works to have tried every product and know it's pros and cons in excrutiating detail and able to recite it at a moment's notice for a customer like a dog who's been told to "speak"?
Now my mother worked in a United Bakery for several years, isn't working there now but, when she was, she got plenty of CS's. This one particular woman I never actually SAW at the bakery but my mother told me about her plenty of times.
She was an older woman probably in her mid to late 60s. She was the type that would come into the bakery, peruse over the avaliable items and was always complaining. She holler and yell and yell and holler, "this isn't fresh, nothing here is ever fresh, it's always stale"
Now I'll admit that some of the things that the bakery sold sucked because there were some workers that didn't even do half-@$$ed work and so it didn't taste right, but that was usually things like the doughnuts and the like that were in the case. The cakes, cookies, and muffins that were packaged and set out, that I tried, were very moist and delicious.
Anyways, despite how she complained the woman would often buy something....only to to come BACK and complain about the cake and demanding a refund. In fact, there was once she came back complaining she couldn't eat the cake cause it was too hard. And guess what? She never brought the cake back! She had no proof she hadn't just eaten the cake and then decided to complain and get her money back. If you can't eat it, why not bring it back?
Course the sad part is that the managers rather sucked and just gave her back her refund without asking any questions, asking for the cake or the reciept, leaving her to believe she could get whatever she wants.
Skippy to a while later and my mother and I are passing through Wal-Mart and heading down the soap and shaving cream aisle. Well as we're going along I see this woman in her blue Wal-Mart vest escorting elder lady towards the shavers. The conversation went something like this, I can't remember exact words as this was several years ago.
WM - blue vested Wal-mart worker
EL - Elder Lady
WM: Here you are ma'am.
EL: *in a rude, "I'm above you" voice* Well which one is good?
WM: Um...well there's the intuition, it's-
EL: *Contiuning the voice and cuting the poor girl off* Does it work? I want something that works.
WM: Well ma'am I'm not sure....
And that was about the time we're too far past to hear, my mother and I just feeling sorry for the girl as my mother explains that that's the same woman who's always coming into the shop and complaining about the bakery cakes as I had never seen her before.
What did this woman expect? For the Wal-Mart works to have tried every product and know it's pros and cons in excrutiating detail and able to recite it at a moment's notice for a customer like a dog who's been told to "speak"?
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