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I cannot believe this. My mother has never been a GOOD customer... And sometimes has been a BAD customer... But today she has moved onto SUCKY Customer.
So yesterday my mother and her husband purchased, assumingly while at a loss of their sanity, a big screen TV and a surround sound system. Now... If you wanna go ahead and set up a nice home theater system, more power to you. But everyone here should know... Home Theater Systems are a PROJECT. You just don't BUY one spur of the moment.
So, keeping the other problems out of the thread as they aren't relevant, we realised the stand we used for our old TV, wouldn't be able to hold both the satellite box, the surround sound box, and the TV at the same time. So we need a new one... Off to Electronic Expo!
So they get a new table, put it together and GASP, there are screws missing. They take it back, livid, and demand a new one. The man goes to the back, comes back, and tells them there's no more. Which is common. Electronics stores don't generally stock many furniture pieces... He offers the flood model of the same brand. But it looks all beaten to hell and is unacceptable
He tells my mother she can get it from another store.
Unacceptable.
She tells her they're getting a new one next tuesday.
Unacceptable.
So my mother asks for the managers name, and informs the man she's calling corporate headquarters... And storms out.
As they're halfway down the parking lot the man comes running down, and offers them the floor model of another set... They accept, and on the way home... REALIZE THEY WERE NOT MISSING THE SCREWS.
Apparently when the guys were checking it out and comparing it to the floor model, my mothers husband saw that the screws they thought were missing, was an entirely different type of screw that they in fact HAD. But because my mother was already making a scene, he said nothing, and simply pocketed the screws.
So there you have it. My mother.... Sucky Customer, and her embarrassed Husband.
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