Manager trying to teach manners

[customersruinmylife]

One of our managers is known for having a bit of a short fuse. He hates people with no manners, loses it easily with SC's and staff and also has one rule:

1. No service if you don't say please or thank you

I had finished work and was hanging around waiting for my ride, which is when I witnessed this. A small child comes up to the bar, probably about 8 years old or so.

Kid: Give me a straw.
Manager: If you say the magic word.
Kid: I SAID give me a straw.
Manager: And I said if you say the magic word.
Kid: I'm going to tell my mummy on you!
Manager: Are you?
Kid: Yeah, and then I'm going to tell my big brother, and he'll come get you! Do you know what my brother can do?
Manager: No, but do you know what this can do?

He grabs one of the soda guns and points it at the kid.

Kid: *crys* Mummmmmmmmmmmmmmmmmmmyyyyyyyy!!

He runs off, I am stood there, trying my best not to laugh.

The kid returns. The mum obviously didn't care.

Kid: My mummy says you HAVE to give me a straw.
Manager: Did your mummy say the magic word?
Kid: Pleeeeeeeeeeeeeeeeease!
Manager: OK then. *hands him a straw* There, that wasn't difficult was it?

[blas]

While very very funny, and excellent managerial skills by not taking shit from SCs or their bratty children, I don't think trying to scare the kid with the soda gun was the best idea.

It was like when my bratty little cousin was 4 and he wouldn't stop being a brat.....well anyways, I told him if he didn't shut up, Freddy was going to come get him.

Oh yes, I got in tons of trouble for that.

I think just forcing the little ones to say please and thank you, and standing your ground is the best you can do.

Very amusing though. Your manager is awesome as hell for not putting up with SC behavior from anyone at any age.

[RecoveringKinkoid]

While very very funny, and excellent managerial skills by not taking shit from SCs or their bratty children, I don't think trying to scare the kid with the soda gun was the best idea.

Neither do I.

I think it was the MOSTEST BESTEST idea.



Hey, it got his attention, didn't it?

[Becks]

Whatever works, I suppose.

[mariamousie1]

Hahaha, that's really funny! Someone has to teach these kids manners.